Customer Service Representative

Serves as the point of contact for customers, handles inquiries, comments, and service requests. Responsible forproviding information about products, services, and resolving issues. Ensure customer satisfaction by delivering timelyand effective support.Job DutiesMake outbound calls, answer phones, check voicemail, forward calls as needed, and take messagesDirect guests, route calls as neededUpload data and provide tracking information on documents and logsAssist customers with questions/information requestedWork closely with all Opus Inspection departments to improve the level of service to the customer.Performs customer service-oriented duties as assignedOpus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Serviceindustry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for VehicleInspection through innovative technologies, customer focus and operational excellence. Opus' technologies and serviceshelp our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, VehicleInformation Databases, and developing differentiated solutions for remote vehicle monitoring.Strong communication, problem solving, and organization skillsExcellent organizational and multi-tasking abilitiesProblem solving skills with focus on customer satisfactionMinimum typing speed of 45 wpmHigh School/GED equivalentAbility to lift up to 25lbsProven experience in customer service or related roles

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