Area Director of Operations

Overview: The Area Director of Operations is responsible for supporting the development, implementation and evaluation of operational policies and procedures, delivering quality patient care and family services programs in a cost effective manner and to represent the company in the community.  This position will support the following branches:  Clinton Township; Southfield; and a new DeNovo branch opening later this year (Detroit area). Supports coordination of local functioning of operational functions.Assists in ensuring the hospice meets and exceeds all applicable regulatory requirements and assumes responsibility for maintaining readiness for all inspections, surveys, and reviews—including state licensure, federal certifications, and accreditations—by implementing company systems, policies, and standards.Assures compliance with policies in the following manner:Monitors the compliance of all administrative functions and policies with applicable regulatory agencies – i.e., keeping personnel records up-to-date for Medicare surveys.Maintains current copies of all applicable regulations, statutes, policies, and procedures.Collaborates with appropriate corporate staff, the Medical Director, Clinical Manager, and Executive Director or Administrator to ensure survey readiness and compliance with all applicable regulatory agencies.Supports the development and implementation of initiatives to enhance revenue performance.Maintains strong working relationships with hospitals, nursing homes, physicians, and other healthcare organizations in alignment with the corporate business plan and revenue goals.Supports the implementation of contracts to ensure that discharge planning and case review functions are clearly defined, communicated, and effectively executed in compliance with applicable state and federal laws.Maintains and participates in collaborative, ongoing relationships with key officials of contracting entities—including those with line authority over discharge planning personnel—to support smooth and efficient functioning of contracts.Support the day-to-day operations of the hospice program, including but not limited to:Financial managementEmployment processesQuality assurance and performance improvementPayroll managementAdmissions coordinationMedical staff supportSystems operationsExecution of the business planHuman resource policy adherenceStaff training and developmentManagement of the patient and family services programProvides leadership and oversight for the clinical services function at the Hospice including the home, hospital settings, nursing homes, and other locations.Oversees overall management of the Volunteer Program including supervising the director of volunteers.Assures the performance of the volunteer and bereavement programs in compliance with the local work plan developed with corporate staff.Serves as representative for the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the Area Vice President of Operations the corporate communication department, and assures the handling and resolution of any complaints from patients, families, and the public.Participates in the coordination of all aspects of the patient’s hospice care and in the hospice’s quality assessment and performance improvement program. About You: Qualifications:Familiarity with state and federal guidelines and regulationsWorking knowledge of budget development, financial profit/loss process, and human resources.Ability to work with confidential informationWell organized and confident to work independently, but is a team playerAbility to communicate clearly to remote field, mid-level, and executive staffExercises professional judgment and demonstrates good problem-resolution skillsVery comfortable working with multiple online and computer applicationsAbility to balance multiple tasks and manage conflicting prioritiesStrong follow-up skills Education/Experience:RN Degree highly preferred; Bachelors’ degree in Business Related field may be consideredThree years previous managerial experience, of which 2 years in healthcare service industry is preferred. License/Certification:Valid driver’s license and automobile liability insurance coverageUnencumbered and active RN license in state of residence required if RNTraining/Equipment:Intermediate Excel skillsBasic PowerPoint skillsExperience reviewing data in electronic systemsExperience with HomeCare-HomeBase preferred We Offer: Benefits for All Associates (Full-Time, Part-Time & Per Diem):Competitive Pay401(k) with Company MatchCareer Advancement OpportunitiesNational & Local Recognition ProgramsTeammate Assistance Fund Additional Full-Time Benefits:Medical, Dental, Vision InsuranceMileage Reimbursement or Fleet Vehicle ProgramGenerous Paid Time Off + 7 Paid HolidaysWellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)Free Continuing Education Units (CEUs)Company-paid Life & Long-Term Disability InsuranceVoluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply Today and help redefine compassionate care as a leader in hospice operations. Legalese: This is a safety-sensitive positionEmployee must meet minimum requirements to be eligible for benefitsWhere applicable, employee must meet state specific requirementsWe are proud to be an EEO employerWe maintain a drug-free workplace Location: Gentiva Our Company: At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include:Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New BeaconPalliative care: Empatia Palliative Care, Emerald Coast Palliative CareHome health care: Heartland Home HealthAdvanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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