Delicatessen Clerk

Additional Considerations (if any):Must be 18+* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.Job Description:Job Title: Delicatessen ClerkDepartment: DelicatessenFLSA: Non-ExemptGeneral Function:As a Delicatessen Clerk, this position will be responsible for handling food in a safe manner and ensuring the work area is always clean and neat. You will run the department registers and receive payments, make change, etc., where applicable. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.Core Competencies* Partnerships* Growth mindset* Results oriented* Customer focused* ProfessionalismReporting Relations:Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Delicatessen Department ManagerPositions that Report to you: NonePrimary Duties and Responsibilities:* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store* Makes an effort to learn customers' names and to address them by name whenever possible.* Assists customers by: (examples include)* escorting them to the products they're looking for* securing products that are out of reach* loading or unloading heavy items* making note of and passing along customer suggestions or requests* performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.* Takes customer orders at the delicatessen counter.* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.* Reviews orders for the day.* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.* Reviews the status and appearance of the food for freshness.* Ensures that an adequate food supply is ready and on hand and develops or follows a production list.* Anticipates product needs for the department on a daily basis.* Prepares, finishes, and replenishes product as necessary.* Checks in product, puts product away, and may review invoices.* Runs the department registers and receives payment, makes change, etc., where applicable.* Removes trash in a timely manner.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.Secondary Duties and Responsibilities:* Washes dishes as necessary.* Orders product and supplies as necessary.* Delivers orders as needed.* Prices products for customers as necessary.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.Knowledge, Skills, Abilities and Worker Characteristics:* Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing* Must be able to solve arithmetic calculations involving fractions, decimals and percentages.Education and Experience:Less than high school or equivalent experience and six months or less of similar or related work experience.Physical Requirements:* Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with our without correction, color vision, depth perception and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.Working Conditions:This position is exposed to dust, noise, equipment movement hazards, and electrical shock on a daily basis. Has occasional exposure to temperature extremes and cleaning chemicals/solvents. This is a fast paced work environment.Equipment Used to Perform Job:Telephone, fax, copier, intercom system, computer, calculator, kitchen utensils, hot wrapping machine, garbage disposal, trash compactor, cardboard compactor, box cutter, slicer, scales, delivery van, pallet jack, hot wrapper, and knives.Contacts:Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.Are you ready to smile, apply today.Employment is contingent upon the successful completion of a pre employment drug screen.

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