Director Patient Financial Services

About UsAt Vitruvian Health, we serve with compassion. As northwest Georgia and southeast Tennessee's leading healthcare system, we are committed not only to the health of our communities, but also to the growth, support, and success of our team members.Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With over 80 points of access across the region, including Hamilton Medical Center and Bradley Medical Center, we offer the opportunity to be part of something bigger: a connected, mission-driven team changing lives every day.Our core values, Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE), guide everything we do. We believe in empowering our people, celebrating differences, and delivering care that reflects the heart of our mission.Join us and build a meaningful career where you're valued, inspired, and supported to make a real impact.Excellence. Every person. Every time.1. Supervises assigned clerical staff of the Department to ensure the quality of work.Interviews and recommends for hiring quality staff according to Personnel Policies. (E) Encourage harmony and teamwork to maintain turnover not to exceed the hospital average1.3 Schedule's staff according to Department and Personnel Policies to ensure coverage of work area. (E)1.4 Assists Director in determining staffing needs, work methods and performance standards. (E)1.5 Monitors the job performance of each employee as demonstrated by current performance logs and the performance appraisal. (E)1.6 Complies with department policies in authorizing changes in assigned employee work schedules. (E) 1.7 Completes all employee reports and records according to established time frames. (E) a. Employee criteria-bases performance appraisals b. Time cards/payroll records c. Disciplinary action d. Personnel action forms2. Manages the work flow of the designated shift/department to ensure the completion of work assignments2.1 Assigns workload to Department staff, taking into consideration priority of work and skill of employee, as demonstrated by assignments being completed on time. (E) Provides assistance to Director by recommending changes in departmental originating plans and programs, operating standards, and policies and procedures based on assessed needs of the Department.(E)Maintains an adequate and evenly balanced supply inventory as demonstrated by requisition orders. Encourage staff to participate in CQI projects.3. Provides training to orientation to Department staff to assist in maintaining staffs' competency.3.1 Assists in orientation of new department employees by informing them of hospital regulations and procedures.3.2 Develops and/or conducts training sessions to keep Department personnel current in hospital changes and developments. (E)3.3 Plans and assures orientations of new employees according to Department protocol verifying that each new employee is properly trained before working alone. (E)3.4 Collaborates with other managers and Education Department to meet educational needs of department. (E)Assists staff to develop goals and objectives for individual professional growth. (E)4. Contributes to the effective management of the Department.4.1 Keeps Director informed in a timely manner of any unusual concerns, situations, or conditions relative to staff, patients, families, or physicians. (E)Demonstrates ability to use all channels of communication to address inter- and intra- departmental concerns, solve problems and address conflict. (E)4.3 Demonstrates effectively time management by completing commitments within negotiated time frames. (E)4.4 Assist with special projects in addition to normal duties. (E)5. Interact and coordinates insurance department procedures with other departments and providers5.1 Provides information about insurance benefits in close association with Social Services with in one day.Stays abreast of regulations and billing procedures of Worker's Compensation and advise director of action needed to comply.(E) Coordinates CPT-4 coding interaction with the ancillary departments and insurance department to insure maximum reimbursement. (E) Maintaining staff contacts at major providers such as Medicare, Medicaid, and Blue Cross to enable quick resolution of problems and billing concerns. (E)6. Performs audit controls activities relating to Accounts Receivable.6.1 Maintains effective controls over cash receipts and the accounts receivable. (E)6.2. Researches reasons for inaccurate billing statements. Prepares adjustments to the patient accounts where necessary following established procedures (E)Controls the miscellaneous cash accounts to ensure that all cash transactions are posted to the general ledger accurately. Researches reasons for rejected cash and out-of-balance conditions. Maintains the cash rejection log and follows up when appropriate. (E)Performs problem solving techniques according to established procedures utilizing resourcefulness and initiative. (E) Monitor the timely processing of Medicare Medicaid, Commercial and patient refund to insure customer satisfaction.(E) Ensure timely and accurate reporting of credit to the collection agencies upon receipt of payments and bad debt accounts. (E) Coordinates and processes adjustments an all challenge audits for over and under charging.1. CUSTOMER FOCUSED/SERVICE EXCELLENCE Exhibits or embraces the 5 PRIDE Values and communicates them effectively to their direct reports and their departments, and continually educates associates on these standards. Focuses on the customer. Does not blame customers for mistakes. Sees each customer as a source of valuable information. Problem-solves with customers. Works collaboratively to identify customer's needs. Seeks feedback on customer satisfaction. Focuses on understanding and satisfying internal customers. 2. COMMUNICATOR2.1 Articulates thoughts effectively.2.2 Shares appropriate information.2.3 Encourages open communication among team members. 2.4 Makes clear and effective presentations.2.5 Composes clearly written proposals and reports.2.6 Negotiates assignments and organizational resources.2.7 Strives for win-win negotiations.2.8 Involves appropriate people in decision-making. 3. CHANGE MANAGEMENT3.1 Shows openness to new ideas and ways of doing things.3.2 Creates positive change in the organization.3.3 Takes personal responsibility and initiative. 3.4 Clearly communicates the purpose of change. 3.5 Listens to ideas, opinions and concerns of others when implementing change. 3.6 Offers comfort and understanding in uncertain times. 3.7 Challenges organizational norms that are unproductive. . 4. MENTOR 4.1 Teaches others.4.2 Inspires and challenges others to effective performance. 4.3 Leads by example.4.4 Gives constructive, helpful feedback.4.5 Presents clear performance standards.4.6 Delegates tasks to the most appropriate people.4.7 Demonstrates awareness that individuals are motivated differently.4.8 Educates others about organizational norms and values. 5. PROBLEM SOLVER 5.1 Seeks creative ways to solve problems, achieve growth or reduce costs.5.2 Willing to lead. 5.3 Risk-taker.5.4 Willing to make and admit mistakes. 5.5 Works effectively with others to resolve issues. 6. PERSONAL DEVELOPMENT 6.1 Identifies personal strengths and weaknesses. 6.2 Solicits constructive feedback for the purpose of self-improvement.6.3 Accepts responsibility for personal mistakes. 6.4 Acquires new knowledge and expertise. 6.5 Responds positively to situations requiring adaptability. 6.6 Makes needed adjustments in behavior.6.7 Keeps abreast of current technology and industry trends. 7. RESOURCE MANAGEMENT 7.1 Finds ways to accomplish tasks.7.2 Positive and persistent in getting the job done.7.3 Uses resources responsibility and effectively. 7.4 Controls headcount and overtime.7.5 Develops succession planning for bench strength. 7.6 Attracts and develops diverse talent.7.7 Provides challenging developmental opportunities. 8. REWARDS/RECOGNIZES 8.1 Communicates clear expectations. 8.2 Values work and efforts of others. 8.3 Recognizes and rewards performance. 8.4 Encourages and supports personal growth among team members. 8.5 Does not show preferential treatment. 9. RESULTS ORIENTED 9.1 Develops a strategic plan with appropriate input for others. 9.2 Demonstrates a tolerance for ambiguity during long-range planning.9.3 Provides clear and motivating vision.9.4 Strives to understand the overall objectives of the organization.9.5 Articulates clear goals and effectively tracks progress. 9.7 Successfully implements strategy.10. TEAM ORIENTED 10.1 Takes a proactive role in team efforts. 10.2 Shows that teamwork is valued. 10.3 Promotes cooperation and collaboration among team members. 10.4 Promotes cooperation and collaboration between teams. 10.5 Places team interests ahead of personal interest when appropriate. 10.6 Works to bridge the gap between functions/divisions. 10.7 Empowers and involves others.

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