CRM Tech Lead

TitleCRM Tech Lead Location(s): Onsite in:Columbus, OH 43215Buffalo, NY 14203Albany, NY 12110Cleveland, OH 44114Start Date: ASAPOpenings: 1Duration: 7 Month Contract with extensions/conversionCompensation: Up to $50/hourJob Description:Insight Global Client is looking for a hands-on Retail CRM Tech Lead to drive the engineering direction of a cross-functional Agile squad. You'll partner with product managers, designers, and other tech leads to build and enhance CRM platforms that power personalized, compliant, and efficient customer engagement across the retail banking lifecycle. You'll influence architectural decisions, own technical delivery, and coach engineers as you help modernize and scale a CRM stack that supports retail bankers at our client.Your future duties and responsibilitiesOwn end-to-end technical strategy and implementation for CRM capabilities (customer onboarding, journeys, sales automation, campaigns, support workflows).Lead a team of developers to design, develop and deploy robust, scalable and secure software solutions in compliance with enterprise standardsTranslate product goals and customer needs into scalable, high-performance architecture and clean code.Collaborate with the product owner and squad members to define stories, tasks, and acceptance criteria.Provide hands-on engineering leadership"”write code, conduct code reviews, and remove blockers.Drive integration with core banking, data lakes, marketing platforms, and third-party CRM solutions.Ensure platform security, performance, compliance, and auditability in line with financial regulations.Partner with enterprise architecture, data governance, security, and DevOps teams to align with broader tech strategy.Mentor engineers in design patterns, test automation, and clean code practices.Support release planning, capacity estimation, and iterative delivery through Agile ceremonies.Conduct code reviews to ensure adherence to development standards and improve team skillsProvide direction and recommendations on solutions for security vulnerabilitiesRepresent Security variances in Security Technology review meetingsIdentify performance bottlenecks and implement solutions to ensure system scalability, reliability, availabilityDrive high standards for code quality, testing and documentationProvide recommendations for tools and develop plans and strategies to improve overall hygiene for code development, delivery and release practicesContinue to develop a culture of modern software development practicesOwn the applications and operational system tasks associated with the applicationsEnsure seamless communication between development teams, other departments such as QA, Enterprise Architecture etcEnsure timely delivery and continuous improvementRequired qualifications to be successful in this roleBachelors degree in Computer Science, Information Technology, or a related field.Solid experience with Oracle Siebel (25.1 and higher) and exposure / exposure to modern CRM ecosystems (Salesforce, Microsoft Dynamics, Pega, or custom-built platforms)Experience with Siebel installation, ecosystem and infrastructureSolid backend engineering experience (Java/.NET/Node.js preferred). Front-end familiarity (React/Angular) is a plusDeep knowledge of integration patterns: APIs (REST/GraphQL), messaging (Kafka/MQ), ETL pipelines.Strong Relational Database experience (SQL, Oracle)Familiarity with customer data platforms (CDPs), campaign management tools, and personalization engines.Strong knowledge of DevOps practices, code management (bitbucket, Gitlab), CI/CD pipelines, containerization (Docker, Jenkins, Kubernetes) and cloud infrastructureUtilized code review tools such as SonarQubeExperience with automated testing frameworks such as Cypress, Mocha etcExperience working in Agile squads using Scrum or KanbanGood understanding of CI/CD pipelines, infrastructure as code (Terraform, CloudFormation), and DevOps tools.Comfort working with cloud platforms (AWS, Azure, or GCP)Financial services or regulated industry experience is a strong plus

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