Support Specialist

AppleOne is seeking a professional, high-energy Contact Center Specialist. In this role, you will be the voice of a financial institution, providing exceptional service via phone, email, and live chat. You will act as a technical guide and a financial problem-solver, ensuring every customer feels supported and valued. The Perks Pay: $22.00 per hour Weekly Pay Contract to hire Flexibility: Hybrid work options (2-3 days remote) available after initial training and based on performance. Environment: A supportive, professional atmosphere with a focus on career growth. Key Responsibilities Multichannel Support: Respond to inbound inquiries regarding deposits, loans, and banking services via phone, email, and chat. Technical Troubleshooting: Assist customers with digital products, including mobile banking apps, Bill Pay, and Zelle. Problem Resolution: Take ownership of customer issues, researching and resolving them while maintaining detailed documentation. Referral & Growth: Identify customer needs and recommend appropriate financial solutions or refer them to specialized departments for personal or commercial loans. Compliance: Maintain strict adherence to banking regulations (BSA, AML, Reg E, etc.) and internal policies. What We're Looking For Experience: Required previous experience in a Contact Center/Call Center. Experience in banking or live-chat roles is highly preferred. Education: High School Diploma or equivalent required (College degree preferred). Skills: Ability to simplify complex problems for customers. Excellent verbal and written communication. Comfort navigating multiple computer systems and online applications simultaneously. Strong de-escalation skills and a positive, respectful demeanor. Schedule & Location Hours: 9:00 AM - 6:00 PM (includes a 1-hour lunch break). Weekends: One Saturday per month required. Location: Based in Clearwater, FL (Countryside area).

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