Administrative Assistant

Job DescriptionDuties/ResponsibilitiesProcess contracts for licensed insurance professionalsConduct agent or marketer outreach to resolve licensing and contracting open issuesMonitor exception reports, research solutions and address exceptions as neededEnsure commission and hierarchy levels match contracts for agents, agencies, and carriersEffectively communicate with internal and external stakeholders to ensure agency and affiliate satisfactionIntegrate new agency and affiliate partners through onboarding intake calls, required paperwork processing, and associated processesAssist with direct agent onboardingPerform duties within required service level agreement terms and performance requirements including timeliness, productivity and qualityUtilize established performance management systems and processesSolve Salesforce cases as assignedActively participate in team planning and process improvement activitiesEngage Carriers and External Partners to efficiently resolve licensing issuesFulfil Agent Release Requests as neededOther duties as assignedQualificationsHigh School Diploma required; Bachelor's degree preferredSelf-starter with ability to learn quicklyHighly skilled in attention to detailExcellent organizational, communication and time management skillsPositive approach to taking initiative and creative problem solvingProficient user of Microsoft Office Suite or similar (Excel, Word, PowerPoint)

Apply Now