Tax Office Associate Team Leader

About Us At H&R Block, we harness the power of people helping people. Our Purpose is to help and inspire confidence in our clients, associates, and communities everywhere. We foster a high-performance, inclusive culture where everyone feels welcome. We are committed to continuous improvement and a long-term transformation strategy known as Block Next, focusing on innovation, client experience, and sustainable growth. This roadmap defines how we serve and lead in our industry. If you thrive on challenges and want to make a meaningful difference, we invite you to explore a career with us. Your Role As a Tax Office Associate Team Leader, you will play a crucial role in our retail office during tax season. You will help exceed client expectations and provide operational direction within the tax office. Your journey begins with a flexible part-time schedule in late fall, transitioning to full-time from January through April. Key Qualifications: Experience supervising or managing a team is a plus. Proven ability to deliver exceptional customer experiences. Your Responsibilities: Support the Multi-Unit Team Leader as the onsite point of contact for associates and clients, ensuring quality execution and promoting H&R Block's value. Hold tax office associates accountable for their client service performance, escalating issues as necessary. Address escalated client service concerns effectively. Ensure optimal client scheduling and resolution of conflicts. Actively engage with clients at the front desk, enhancing their experience. Organize daily activities to ensure associates are scheduled and tasks meet deadlines with a focus on quality. Lead daily huddles to communicate essential information to the team. What You Bring: Prior customer service experience or a similar role. Strong organizational skills and the ability to manage day-to-day operations. A customer-centric mindset with excellent communication skills. Proficiency in MS Office and computer skills. Ability to work independently with minimal supervision. Willingness to work a flexible schedule of 40 hours a week as needed. A high school diploma or equivalent is required. Why Join H&R Block? We value our people by investing in their overall well-being. Our benefits include: Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to promote healthy habits. Neurodiversity and caregiver support available for you and your family. Various discounts on everyday items and services. Benefits such as Medical Coverage, a 401k Retirement Savings Plan, and Employee Stock Purchase Plan, subject to eligibility. Our Community: At H&R Block, we are dedicated to building a Connected Culture characterized by trust, care, and connection. We aim to create an environment where individuals feel safe to be their authentic selves and can thrive as part of a larger team. This is your opportunity to be part of a recognized workplace where support and growth are priorities. H&R Block is an equal opportunity employer, celebrating diversity and inclusion across all dimensions. If you are ready to make an impact and join an exceptional team, consider this opportunity with H&R Block. Pay Range: $15.50 - $29.00/Hr.

Apply Now