Customer Service Representative

Benefits:Employee discountsHealth insuranceOpportunity for advancementTuition assistanceJob SummaryCentral Kansas Appliance Repair is an appliance repair company located at: 532 lincoln ave, clay center, ks 67432 We pride ourselves on delivering top-notch customer service and building strong relationships with our customers. As we continue to grow, we're seeking a dynamic Customer Service Representative to join our team.What You'll Do Day-to-DayAnswering incoming phone calls promptly and professionallyMaking outbound calls to customers for scheduling, updates, issue resolution, etc.Verifying and marking received parts as checked in using our systemProvide exceptional customer service by actively listening to and addressing customer inquiries and concernsDe-escalate upset customers, ensuring a positive and satisfactory resolutionKeep detailed and accurate records of customer interactions, transactions, and inquiriesMaintain punctualityRequirementsNo prior experience required, training will be providedExceptional interpersonal and communication skillsStrong problem-solving abilities with a customer-focused approachAbility to remain calm under pressure and effectively de-escalate situationsDetail-oriented with a commitment to accurate record-keepingPunctual and reliable with excellent time management skillsBasic computer skillsAbility and willingnes to learn and adapt in a fast-paced environmentMember businesses are independently owned and operated. Your application will be submitted directly to the individual member business, and all hiring decisions will be made by that business's management. All employment-related inquiries should be directed to the specific business location and not to the Professional Service Association (PSA).

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