Client Services Representative

A Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Theyre patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Job Duties and Responsibilities Receive and place calls to clients for the purpose of scheduling Prioritize multiple tasks in a calm, organized manner Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarians instructions, and scheduling all future appointments Utilize hospital computer systems to document medical records and communicate with...Client Service, Representative, Retail, Client, Communication, Skills

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