Outbound Warranty Sales - Contact Center

Description: At Infinity, we live by three powerful principles: Energy, Excellence, and Execution. Our mission is simple yet boldwe create Life-Changing Experiences for both our employees and our customers.Recognized as a Top Workplace by the Detroit Free Press, Des Moines Register, and Corridor Business Journal, as well as one of the Coolest Places to Work, Infinity is where great people come together to do meaningful workand have fun doing it.From casual dress and vibrant break spaces to team events and community impact initiatives, weve built a culture thats collaborative, inclusive, and dedicated to growth. At Infinity, we dont just offer jobswe create opportunities to grow, thrive, and perform at your best.Job Summary:At Infinity, we build high-performing teams that are driven by results, energized by growth, and committed to delivering value. As an Outbound Sales Representative, you will play a key role in expanding our customer relationships by engaging current account holders and introducing them to enhanced service packages that better meet their home needs.This is a performance-driven sales role where your success is fueled by your ability to connect with customers, identify opportunities, and confidently present solutions through cross-selling and upselling. Your energy, resilience, and communication skills will directly impact both customer satisfaction and your earning potential.If you thrive in a fast-paced environment and are motivated by achieving goals and continuous improvement, this is where you belong.Why Youll Love Working Here:Performance-Based Earnings: Competitive base pay + uncapped monthly commissionGrowth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophyWinning Team Environment: Collaborative, high-energy culture with supportive leadershipComprehensive Benefits: Medical, dental, vision, and more for full-time employeesSet Up for Success: Paid training, ongoing coaching, and continuous development Requirements: What Youll Do:Conduct outbound calls using a provided lead list to engage current customersIdentify coverage gaps and present additional products through cross-selling and upselling strategiesClearly communicate product details, including terms and conditions, to ensure customer understandingExecute call strategies with a focus on active listening and customer-centric sellingMaximize conversion opportunities by aligning solutions with customer needsMaintain professionalism through strong communication and clear enunciationEmbrace coaching and feedback to continuously improve performanceConsistently meet and exceed program KPIs and performance expectationsDemonstrate reliability through strong attendance and accountabilitySupport additional tasks and initiatives as neededWhat Were Looking For:A results-driven mindset with motivation to achieve and exceed goalsMinimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, warranties)Strong communication and active listening skillsPositive attitude with a team-oriented approachCoachable and open to continuous feedback and developmentResilient and able to navigate rejection with professionalismComfortable multitasking across multiple systemsAbility to adapt in a fast-paced, high-energy environmentPassion for delivering exceptional customer experiences with energy and excellenceEducation & Experience:High School Diploma or equivalent preferredExperience in call center, sales, marketing, telecommunications, wireless, internet, warrantiesPhysical Requirements:Ability to remain seated and work at a computer for extended periodsOccasionally lift up to 10 pounds, if neededAre you ready to bring your energy, passion, and drive to an award-winning team?Apply today and start building a career thats more than a jobits an opportunity to grow, thrive, and succeed with Infinity.Compensation details: 17-17 Hourly WagePIcc82ff268af5-31181-40160205RequiredPreferredJob IndustriesOther

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