Customer Service Representive

Customer Service Representative - 1813 USA:NM:Carlsbad | Customer Service | Full-Time Posted a month ago Description Responsibilities of Customer Service Representative include, but are not limited to: Responding to customer inquiries via phone, email, or face-to-face interactions regarding company products and services, ensuring timely and accurate responses Problem-solving customer issues with effective solutions that comply with company policies Checking availability of stock and shipping dates Quoting prices, filling orders to customer specifications and processing sales data via computer, maintaining high accuracy and attention to detail Assisting the outside sales team by preparing price quotes and sourcing products Communicating and coordinating with colleagues as necessary to resolve customer requests or enhance understanding of customer needs Maintaining a positive and empathetic attitude towards customers at all times Qualifications of the Customer Service Representative include, but are not limited to: Excellent communication and interpersonal skills Should be enthusiastic and able to work independently Must have experience performing a majority of the functions Prior inside sales/customer service experience Data entry skills, organization, multi-tasking and customer focus is required Great problem-solving aptitude and initiative Detail-oriented with a focus on providing outstanding customer service Able to collaborate with team Capacity to stay calm under pressure and handle stress effectively Regular in-person attendance required Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed Working Conditions: Office Environment Shift Time/Overtime: Normal in-person business hours Monday-Friday, 7:00am-5:00pm Travel: N/A Education: High school diploma or GED required Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V

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