HVAC Maintenance Technician

Position Title:  Maintenance TechnicianReports To:  Field Supervisor or General Manager Status : Full-time, Regular positionCategory : TechnicianLocation Name : Strogen's Service ExpertsLocation Address : 30 Centre Rd #4, Somersworth, NH 03878Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Top Pay for Top Performers, including incentive and bonus opportunities ( depending on the position ) Our Top Maintenance Technicians earn over $80,000 annually. Total Compensation is Hourly plus Spiffs/Commissions  ***Depending on Center this could be more Generous PTO provided 20 paid days off within your first year of employment (vacation, personal holidays, & national holidays) 25 paid days off after your 2nd year of employment No layoffs during “Slow Season ” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S. Company-provided smart phone , tablet , uniform plan , and tool replacement program We’ll make you better at what you do with our internal Training Academy Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions Company-paid employee Life Insurance with options for YOU and your Family! Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs  Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing! Position Summary: Under general supervision, performs precision tune-ups and maintenance on HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customers. Works under the direction of the Field Supervisor or General Manager.Key Responsibilities: Works under general supervision to perform maintenance calls    Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner    Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks    Completes routine maintenance and equipment cleaning as needed or required    Responsible for delivery and removal of parts and equipment needed to complete service work    Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment as well as accessories    Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. If necessary, collects payment from customers.    Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability    Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction    Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.    Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for    Represents the company professionally, honestly, and ethically in all business matters and activities    Follows standard procedures and process, ensures that the company vehicle is properly stocked  Performs similar/other duties as needed or assigned  Health & Safety Roles and Responsibilities:    Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately  Reports  any  contravention  of  legislation  or  company  policy,  procedure  or  program  to  direct  supervisor/manager immediately  Corrects substandard acts or conditions within area of control  Uses  and  maintains  appropriate  personal  protective  equipment  (PPE)  as  prescribed  by  company  program(s) or procedure(s)  Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn  Complies with the general rules as prescribed by company program(s) procedure(s)  Operates devises or equipment as prescribed by company program(s) or procedure(s)  Participates in any safety initiatives, teams, or committees  Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately  Provides  input  on  developing  safety initiatives and plans to  eliminate  exposures  that  could  cause  accidents  Does not perform act that may endanger the safety or well-being of others  Does not engage in any pranks, contests, or rough boisterous behavior  Works in compliance with applicable legislative requirement Desired Skills and Qualifications: High school diploma or GED with additional training and 0 to 2 years’ experience in HVAC with technical training certification preferred    Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area    EPA and safety certifications required    Basic knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories    Proficient mechanical aptitude and the ability to operate all necessary tools and equipment    Proficient and able to operate all necessary tools and equipment to perform various service projects    Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment    Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns    Effective and efficient time-management and organizational skills    Valid driver’s license with acceptable driving record    Available to work flexible hours and on-call shifts as needed    Experience performing basic maintenance work on HVAC equipment and related accessories is desirable    Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.    Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas    Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt    Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception    Ability to lift up to 40 pounds and ability to lift and carry items weighing up to 30 pounds

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