Administrative Assistant

Play a role in helping clients by serving in an administrative role! Be the backbone of hope and healing. At Minnesota Adult & Teen Challenge, every role matters in helping people overcome addiction and find a new path forward. Whether you're working directly with clients or supporting behind the scenes, your contributions make recovery possible. In return, we offer a values-driven workplace, supportive managers, and opportunities to grow. That commitment has earned us recognition from Newsweek as a Best Addiction Treatment Center and seven straight Star Tribune Top Workplace awards. Job Summary Provides administrative and clerical support to the Treatment Director, clinical team and program operations to ensure timely, accurate and compliant client record-keeping, scheduling and communication. Supports the delivery of safe, person-centered treatment services by maintaining client documentation, facilitating staff workflows, coordinating communications with referral sources and managing office resources. Essential Job Responsibilities: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The essential functions include the following: Client records and documentation management • Maintain accurate, current client records in the electronic health record (Credible) and paper charting systems in accordance with program policies, DHS Rule 2960, and privacy/confidentiality requirements (HIPPA). This includes creating new client charts, ensuring standardized chart organization, closing/discharging charts, scanning/routing documents, and maintaining files for active and discharged clients. • Monitor and update the client attendance/calendar system daily to reflect service delivery and support billing and clinical scheduling accuracy. • Prepare, distribute, and file client forms, program materials (student handbooks, policy manuals), and correspondence to support program operations and regulatory compliance. Administrative coordination and communication • Serve as a primary administrative point of contact for referral sources and treatment team members: notify referral sources of client admissions, obtain and forward required documentation to counselors, and coordinate requests for clinical records consistent with release of information. • Manage incoming communication (telephone, voicemail, e-mail) and route inquiries to the appropriate staff in a timely and professional manner; Draft and prepare a routine letters, memos, and other correspondence. • Schedule meeting rooms and coordinate logistical needs for treatment team meetings, training, and client related appointments. • Provide orientation to all new hires and transfers. Staff Support and operational tasks • Support payroll and personnel processes by collecting and submitting time cards, tracking paid time off and leaves of absences, and maintaining accurate staff and caseload lists for distribution to counselors. • Maintain office and program supplies (including clinical/bedding supplies for residential/floor needs) ensuring adequate stock and timely reordering to support uninterrupted service delivery. • Assemble client charts and other material necessary for admissions, intake, and treatment planning; Ensure clinical staff have required documentation for effective service delivery. Records quality, confidentiality and compliance • Ensure documentation meets quality standards and regulatory requirements: perform routine document review to identify missing or incomplete items, escalate missing critical documentation to the treatment director or assigned clinician, and participate in corrective actions to resolve chart deficiencies. Protect client confidentiality and maintain compliance with state background study requirements (Minnesota Statue 245F/245I) and organizational policies for record keeping and staff clearance. Required Skills & Experience (Minimum Qualifications): • Associate degree in Business Administration, health services, office management or related field; or equivalent combination of education and administrative experience. • Previous administrative experience in a behavioral health, treatment, or residential setting preferred. • Excellent Written and verbal communication skills; Demonstrated professional interpersonal skills. • Proficiency with electronic health records, Microsoft Office and experience with spreadsheets and databases. • Strong Organizational skills with ability to manage competing priorities, follow projects through to completion and maintain attention to detail. • Possession of a valid drivers license and an acceptable driving record as required by MnTC insurance carrier. • Ability to maintain professional standards of conduct and appearance with coworkers and public. • Commitment to MnTC's culture of honor and core values, including compassion, respect, integrity, servanthood, and trust. • Comfort and compassion in working with individuals facing life-controlling challenges, such as mental health issues and addiction. • At least 1 year of freedom from problematic substances. • Must be able to meet specific staff requirements outlined in Minnesota Statutes 245G.11. Reference: Sec. 245G.11 MN Statutes • Must pass a DHS background study as required under MN Statutes, Chapter 245C and 245G. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 10 pounds at a time. Target Compensation (Negotiable based on qualifications): $18.00 to $20.00 per hour, based on experience Our robust benefits package includes medical, HSA, dental, vision, PTO, dependent care FSA, disability, life insurance and 403b retirement plan. We seek to recruit, develop and retain the most talented people from a diverse candidate pool in order to successfully meet our mission of helping every Minnesotan find help and healing from addiction. Mn Adult & Teen Challenge is an Equal Opportunity Employer and does not discriminate based on any category protected by federal, state or applicable laws. Reasonable accommodation can be provided upon request. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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