Key Holder

Key Holder / Sales Associate 2Job Description V2026.01Working at East ForkAt East Fork, we pride ourselves on being more than just a workplace - we are a community committed to inclusivity and excellence. Our mission is woven into everything we do: to set a beautiful and abundant table. For us, craft isn't just about the products we create; it's about the meticulous care and spirit with which we create them.Whether you're shaping clay, managing operations, or supporting our community initiatives, you'll find a place where your contributions arecherished and your growth is nurtured.Position DescriptionThe retail key holder position upholds and embodies East Fork Pottery's high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Store Manager & fellow team members to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere. In order to help ensure all aspects of this position are performed as expected, there will be regularly scheduled performance reviews. This full-time position reports to the Store Manager.ResponsibilitiesImplement strategies from manager to reach monthly sales goalsLead by example on sales floor to drive sales and support team in meeting daily goalsBe able to speak knowledgeably about every product we carry in our storeDemonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternativesEnsure the highest level of customer careBuild genuine, lasting relationships with customers via quality interpersonal interactionsServe as an extension of the brand by aligning with East Fork Mission, Vision and ValuesMake sure all customer facing interactions are value alignedHave a good working knowledge of the technical aspects of our operation as it applies to customer inquiriesOpen and close the store according to task listAccurately handle cash, returns, and POS transactions including daily cash reconciliation and reportingRelay inventory/supply needs to Store Manager in a timely mannerMaintain general organization and cleanliness of storefront and storage rooms including visual merchandising standardsAssist with floor moves, seasonal displays and product placement as directed by Store Visual MerchandiserAssist Store Manager in receiving orders and processing shipmentSupport in-store events, promotions, or community engagement effortsFollow proper security procedures to protect employees, customers, and company assetsFollow all company policies and proceduresOther tasks as neededReports ToStore ManagerCollaborates WithRegional Store Staff, Care Team, Fulfillment TeamDirect ReportsnoneMeasured Metrics and Review ScheduleYour first review will be 90 days after your start date, then a six-month check-in and a development review annually for the duration of your employment. During each review, your performance and ability to achieve the following metrics will be evaluated. Register activities are completed accurately and drawer balancesKnowledgeable about company product, selling strategies, and applicable technical aspectsStorefront and storage rooms are clean and organized reported in EODDaily sales goals are metEstimated Weekly Hours30-40 hours per week scheduled throughout Monday-Sunday Regular weekends and holiday scheduleClassificationThis position is full-time, exempt.LocationIn-person at our retail store located at 377A Atlantic Ave Brooklyn, NY 11217Pay RateEast Fork Shall pay you $25/hrPay Grade1QualificationsMinimum of two years retail experienceAbility to respect and communicate across lines of cultural differencesAbility to address conflict by assuming positive intent and seeking to understandAbility to embrace a mistake without faultA commitment to center the active process of self awarenessExcellent customer service skillsStrong skill set in using technology and systems efficientlyAbility to manage competing prioritiesAbility to communicate clearly and concisely both verbally and in writingAbility to problem solveAbility to meet performance metricsAbility to work a flexible schedulePhysical DemandsExtensive physical exertions which includes but are not limited to: Lifting of up to 50 lbs. as neededTransporting merchandise and equipmentStanding for extended periods and traveling up and down stairsRepetitive bending and arm motionsAbility to adhere to all safety protocolsCompany OverviewEast Fork is located in Asheville, NC and Brooklyn, NY. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.What can we offerFull-TimePaid Time Off (PTO)Paid HolidaysSick LeaveBereavement LeavePaid Medical LeaveEmployee Assistance NetworkCourt Activity LeaveEmployee DiscountEmployer funded $10k group life insurance planEmployer Subsidized Health Insurance PlansVoluntary Vision & Dental PlansEmployer matched 401(k)Values at WorkCraft: Craft is not the things we make, it's the way we make them. It's the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.Generosity: We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.Consideration: We approach each other with focus, clarity, and kindness. We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community. Curiosity: We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success. Diversity, Equity and InclusionIt is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity. We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace-a space where people can show up authentically in mind, body, and spirit. We honor the collective sum rather than a monolithic experience to reveal a path of excellency, yours and ours. As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support diversity, equity and inclusion in our framework, and we invite all East Fork team members to contribute to this goal.Levels for RoleLevel OneKey HolderLevel two Key Holder 2Basic knowledge of merchandisingUnderstanding of inventory managementAbility to handle escalated customer issues and direct dissatisfied customers to senior team members or management when necessarySupport with posting on social media channels as directed by Store ManagerAssist with keeping store stocked with essentialsSupport Store Manager with inventory counts and inventory receivingAssist with events and launches (planning and day of execution)Be able to speak knowledgeably about every product we carry in our store with a high level of proper product usageLevel two Key Holder 3Expert knowledge of merchandisingExpert understanding of inventory managementAdvanced knowledge of Shopify, POS workflow, pricing, and product vendorsAbility to de-escalate customer frustration and direct dissatisfied customers to management when necessaryAbility to self-motivate with upselling techniques and increasing AOV and conversionReview daily, weekly, monthly KPI's and implement processes and techniques to improve output

Apply Now