VP of Delivery Operations

About Us At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people's homes - faster, fresher, and smarter than anyone else. We're not just a food company. We're a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care. We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients - then use smart data, automation, and logistics to deliver them at peak freshness. It's grocery shopping reimagined - and we're just getting started. If you're passionate about innovation, care deeply about what people eat, and want to help build the future of food, we'd love to meet you. The Role The Vice President of Delivery Operations will lead FreshDirect's end-to-end last-mile delivery organization, with full accountability for the performance, scalability, and continuous improvement of the delivery network. This leader will oversee all aspects of delivery execution, including routing, dispatch, field operations, and remote operations, ensuring a seamless and reliable experience for customers across every delivery touchpoint. This leader is responsible for driving delivery performance, service quality, and cost efficiency, while partnering closely with cross-functional teams across labor planning, safety, customer experience, and operations to ensure alignment and operational excellence across the network. This role requires a strong focus on balancing customer satisfaction with disciplined cost management and productivity optimization. The Vice President of Delivery Operations will lead and develop a multi-layered organization, including Directors, Shift Managers, Field Managers, and delivery teams, fostering a culture of accountability, engagement, and high performance. A key priority for this role is building leadership capability at all levels while creating an environment grounded in open communication, coaching, and continuous development. This leader will be expected to analyze complex operational challenges, identify opportunities for improvement, and implement practical, data-driven solutions that enhance delivery efficiency and reliability. They will also lead the execution of key operational initiatives and change efforts to support business growth and evolving customer expectations. What You'll Do * Lead all last-mile delivery operations, including fleet management, driver workforce, routing, dispatch, and field execution, ensuring seamless coordination across on-the-road and remote operations. Drive consistency, reliability, and operational excellence across the entire delivery network. * Drive operational performance across key metrics such as on-time delivery, cost per order, route productivity, and overall service quality. Establish clear performance targets, monitor results through data and reporting, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction. * Partner cross-functionally with planning and technology teams to optimize routing, scheduling, and capacity planning. Leverage data, tools, and systems to improve delivery density and enhance the scalability and responsiveness of the delivery network. * Oversee safety, compliance, and regulatory requirements for fleet and driver operations, ensuring adherence to all applicable federal, state, and local regulations. Promote a strong safety culture through training, accountability, and proactive risk management to protect employees, customers, and the business. * Lead, develop, and scale a high-performing delivery operations organization across multiple layers of management, including Directors, Managers, and frontline teams. * Build leadership capability, strengthen employee engagement and retention, and foster a culture of accountability, coaching, and continuous development. * Oversee financial performance for the Transportation division, including cost control and operational efficiency initiatives What You'll Bring * Bachelor's degree in business, Supply Chain, Logistics, or related discipline, or equivalent experience * 10+ years of professional work experience, including significant leadership experience in operations, logistics, or last-mile delivery * 7+ years of people leadership experience, managing multi-level teams within an operational environment * 7+ years of experience within e-commerce, grocery delivery, logistics, or transportation preferred * Demonstrated ability to lead complex operations while balancing service excellence, operational efficiency, and cost control * Strong leadership presence with the ability to coach, develop, and engage teams at all levels of the organization * Proven ability to analyze operational challenges and implement effective solutions * Strong analytical, leadership, and strategic thinking capabilities * · A leadership style that reflects and reinforces the values and culture of FreshDirect Our Values at FreshDirect We live these values every day: A Passion for our customers Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction. One team, one mission Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together. Delivering excellence, every time We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness. Act with integrity We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what's right, even when no one is watching. Make fast, bold decisions We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community. We love food. Yes, literally all of us. What You'll Love About Working Here * A fast-paced, innovative environment where ideas turn into action * Opportunities for growth - many of our leaders have risen through the ranks * Direct impact on how thousands of customers experience food every day Salary $200,000 - $225,000 per annum Total Rewards & Benefits * Competitive compensation and comprehensive benefits * PTO, Safe & Sick Time, and Paid Holidays * Medical, Vision, Dental, and Voluntary Disability coverage * 401(k) with employer match and Life Insurance * State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market * Onsite FREE parking * FREE employee shuttle bus service from nearby Subway station * Training, leadership development, and tuition discount at local colleges * 20% employee discount on FreshDirect online orders and Brooklyn wine store * Minimum 50% employee discount at our onsite employee market * Mobile phone discounts through partnerships with T-Mobile and Verizon * Gym membership discounts through NYSC Our Culture We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries. Equal Opportunity We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law. The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.

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