Front Desk AM/PM

Front Desk Agent Stillwaters Resort is seeking a friendly, professional Front Desk Agent to be the first point of contact for our guests. This role is essential to delivering a seamless, memorable stay from arrival through departure. The ideal candidate is guest-focused, detail-oriented, and comfortable working in a fast-paced hospitality environment. Key Responsibilities Welcome guests warmly and professionally upon arrival Complete check-in and check-out procedures accurately and efficiently Respond to guest inquiries, requests, and concerns with a service-first attitude Answer and route phone calls courteously and promptly Process reservations, room changes, and account adjustments Maintain accurate guest records and payment documentation Coordinate effectively with housekeeping, maintenance, and management Uphold resort policies, procedures, and brand standards Keep the front desk and lobby areas tidy, inviting, and guest-ready Qualifications & Skills Previous customer service or hospitality experience preferred Strong interpersonal and communication skills Ability to multitask and remain calm under pressure Basic computer literacy; experience with property management systems a plus Reliable, detail-oriented, and punctual Availability for flexible shifts, including weekends and holidays What We're Looking For Positive attitude and genuine passion for guest service Professional appearance and demeanor - neat and guest-facing ready upon arrival each day Team-oriented approach with the ability to work independently when needed Proactive problem-solver who takes ownership of guest concerns Why Work at Stillwaters Resort? Beautiful lakeside resort setting Supportive, team-focused culture Opportunities for growth within the hospitality industry Employee perks and resort discounts

Apply Now