HELP DESK II

IT Help Desk Technician II - ON SITE Are you ready to be part of a team that is dedicated to making buildings better? Look no further! Lexington Manufacturing, LLC is seeking enthusiastic individuals to join our dynamic manufacturing team as we provide component solutions to buildings around the world. If you are passionate about contributing to a thriving company culture, embracing a shared mission and vision, and growing both personally and professionally, then this opportunity is perfect for you! About Lexington Manufacturing At Lexington Manufacturing, we take pride in our core values that guide our every action. We believe in the power of teamwork, where each individual's quiet confidence in their abilities contributes to our collective success. We are resourceful and creative problem solvers, constantly seeking excellence in everything we do. Our word is our bond, as we do what we say and always strive to do what's right. We are committed to growth-not just as a company, but also as individuals and as a team. Above all, we value people and the relationships we build, ensuring the well-being of all. Perks & Benefits of working at Lexington Comprehensive benefits package: Medical, Dental, Vision, Life, and Employer HSA contributions PTO & paid holiday upon hire Retirement plan with employer match Profit Sharing Tuition reimbursement Monthly activities and events Professional development opportunities Employee recognition programs with complimentary meals About the Role: IT Help Desk Technician II The IT Help Desk Technician II ensures system operation and functionality so end users can accomplish their business tasks efficiently. This role serves as the initial point of contact for all technology-related issues and supports maintenance and upgrades of existing technology-ensuring rapid resolution and exceptional user support. Core ResponsibilitiesIT Help Desk First point of contact for IT issues submitted via email, web portal, or telephone; ensure timely, effective resolution. Prioritize incidents and service tickets as defined by the Director of IT. Perform hands-on support when remote tools are not sufficient, including hardware repairs and peripheral device issues. Assist in modifying or adding technologies by providing technical expertise to support business process flow. Infrastructure Maintenance Configure software and hardware components throughout the shop floor. Build and configure end-user workstations based on user specifications. Perform preventative maintenance, including cleaning and checking workstations, printers, and peripherals. Manage hardware inventory and software licensing; purchase new equipment or licenses as needed. Support updates to server infrastructures, ERP systems, network components, and other software solutions. Day-to-Day Responsibilities Troubleshoot daily technology issues across multiple departments Provide exceptional customer service to end users Maintain and update technical documentation Ensure system performance supports business continuity Reporting Structure This role reports to the Help Desk Supervisor. Soft Skills Strong communication and interpersonal skills Problem-solving mindset with attention to detail Ability to prioritize and work independently Customer-focused with a supportive, team-oriented attitude Work Arrangement This is an on-site role. Job Requirements Minimum Qualifications Associate degree in a Computer Science field or 2 years equivalent work experience Experience with desktop operating systems: Windows 10, Windows 11, Android OS, iOS Experience with server operating systems: Server 2019, VMWare, Veeam Experience with Active Directory, Azure, Group Policies, and security groups Proficiency in Microsoft Office software General understanding of office hardware Nice to Have Kaseya VSA experience Prior experience in a manufacturing or production environment Physical Requirements Ability to stand for 8-12 hours (prolonged standing, walking, bending, stretching) Ability to withstand repetitive movements Ability to lift 40 lbs unassisted Working Environment Hearing and eye protection required due to noise and dust levels Work conditions may involve exposure to dirt, dust, and varied materials Temperature variations in warehouse environment (hot and cold) Must tolerate occasional weather-related heat/humidity Must tolerate occasional paint smells If you are eager to join a company that values its employees, provides opportunities for growth, and contributes to making a difference in the world, then Lexington Manufacturing is the place for you. Apply now to be part of our dedicated team! Lexington Manufacturing, LLC is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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