Technical Support Intern

Salary: $18.00 Hourly Location : Brainerd, MN Job Type: Intern Job Number: 2026-00030 Department: Administrative Services Division: Information Technology Opening Date: 03/04/2026 Closing Date: 3/31/2026 4:30 PM Central Position Objective The Technical Support Intern role is to assist in desktop user support. This includes installing, diagnosing, repairing, maintaining and upgrading PC hardware and software. Essential Duties & ResponsibilitiesWith supervision, assess the need for and implement performance upgrades to desktop PCs and laptops, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM memory chips, CD-ROMs, and so on. Provide installation, troubleshooting and maintenance of county software applications. Assist with creation of and maintenance of PC images for all departments/computers. Follow standard help desk operating procedures; accurately log all help desk contacts using call-tracking software. Direct calls to appropriate Level 2 support staff as necessary to resolve problems. With supervision, administer and resolve issues with associated end-user workstation networking software products Maintain accurate records of status and location of all computing equipment. Receive and respond to incoming calls and/or e-mails regarding PC problems. Ensure that physical desktop connections (connectors between PCs, servers, phones, etc.) are in proper working order. As necessary, coordinate with third-party support and PC equipment vendors. Assist in maintaining operational documentation. Assist with client software testing/implementation. Able to work outside of the normal business hours including weekends. Perform other duties as requested or required. Minimum QualificationsHigh School degree and currently enrolled in a credited computer related program. Knowledge of Windows Operating Systems XP, Windows 10 or higher. Knowledge of Microsoft Office Suite - 2013 or higher Valid State issued driver's license. Must pass a background check. Desirable QualificationsSelf-starter with an ability to work with limited supervision. Strong oral and written communication skills essential. Establish and maintain effective working relationships with other employees. Learn terminology, policies and procedures regarding the departmental functions. Work independently. Knowledgeable in Windows desktop operating systems. Knowledgeable in Microsoft Office Suites. Ability to answer telephone and respond accurately and courteously to inquiries. Ability to plan, organize and prioritize. Must possess analytical and problem solving skills. Must work well in a team environment. Ability to read and interpret manuals and technical journals. Ability to learn new concepts. Seasonal/Temporary employees typically do not receive any benefits, except PTO. 01 Do you have a High School Diploma or equivalent? Yes No 02 Are you currently enrolled in a computer related degree or certificate program? Yes No 03 Do you have a valid driver's license? Yes No 04 Select all of the responses that represent your work and/or education experience: Supporting Windows Desktop Operating Systems Supporting Windows Server Operating Systems Windows 10 or higher Supporting Mobile Device Operating Systems Supporting Microsoft Office 2013 or higher Supporting Microsoft Active Directory Basic knowledge of local area network operations None of the Above 05 Briefly describe your technical IT experience, referencing jobs listed in your application/resume. Please indicate areas of specialization, if any. If you do not have this experience, type "none" in the space provided. 06 Select the answer that best represents your years of work experience in customer service: Some experience but less than 2 years 2 years but less than 3 years 3 years but less than 4 years 4 or more years experience No Experience 07 Please describe a situation or project where you lead change or innovation that added value within your department or organization. What was it? What was the outcome? What was your role? 08 I verify that all of my responses to the supplemental questions are true and accurate. I understand that if my supporting documentation and/or later steps in the selection process do not support one or more of my responses to the supplemental questions that I may no longer be considered for the position. Yes No Required Question

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