Event Planning Assistant

Event Planning Assistant Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden's has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden's is currently seeking a Seasonal full-time Event Planning Assistant. The Event Planning Assistant is the operational liaison between the Event Manager, client and the resort. This position will become very knowledgeable of the resort and its operations, have an excellent sense of quality, and maintain total commitment to guest satisfaction. People skills are essential. The schedule will include weekends and evenings. Qualifications Duties and Responsibilities: On-site point of contact as determined by the Event Manager's. Provide support and coordination of communication to operational departments in any area of the resort. Provide support to Sales and Events by handling all requests in a professional manner. Greet and provide direction to attendees throughout their experience at Madden's and confirm that they know the logistics of their events through their stay. Coordinate with other departments to ensure the needs and activities of their stay are confirmed. Attend pre-convention meetings (as determined by Event Manager) to assist in setting expectations of the event process. Work with the Banquet and Conference Service managers to ensure that meeting rooms/dining are set up for each event as specified by Events Managers and or BEO's. Continually listen to the guests to assure that we can provide value added service to each individual event. Knowledge of dining room reservation systems and guidelines. General use of Property Management System: to include, check in/out, take deposits, assign rooms, update FSR's (Function Space Reserved). Handles all other tasks as assigned by management or the client. Regular and reliable attendance. Skills and Abilities: Excellent communication skills. Basic reading and math skills. Must be able to keep a calm professional manner under stressful situations. Maintains a proactive "Can Do" attitude. Must possess a basic understanding of Food and Beverage. Must have thorough knowledge of the resort and its operations. Must have an excellent sense of quality and maintain total commitment to guest satisfaction. People skills are essential. Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Supervisory Responsibilities: This position does not require any supervisory responsibilities. Work Environment: Work is performed in multiple outlets and facilities. Physical Demands: Primarily stationary such as sitting or standing for prolonged periods of time. Must have the ability to stand, walk, talk/hear, both in person and by telephone, occasionally required to stoop, kneel, bend, crouch and lift up to 50-pound boxes and items sometimes repeatedly. Expected Hours of Work: Variable work schedule with nights and weekends. Travel: Less than 10% travel required.

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