Reception & Customer Experience Representative

Description: Full-Time, Predictable Office Role. Great work/life balance never work nights or weekends!About the RoleFirst impressions are everything. We are looking for a friendly, professional, and dependable "voice of the company" to join our 30-person team. You are the first person our customers speak to when they need help.Why Join Van Delden? We are a family-owned industry leader that values stability and hard work. Unlike corporate call centers, youll work in a professional office environment where you are a key part of the team, not just a number.We are a family-owned and operated company, proudly serving our community since 1937. Weve built our reputation on doing things the right way for our customers and our team. Our office culture is simple:No dramaNo politicsJust a solid group of people working together and supporting each otherWeve even been nominated as a Best Place to Work by the San Antonio Business Journal, and we take that seriously.If youre looking for a place where you can show up, do your job well, and be part of a dependable, respectful team this is it.Position SummaryWe are hiring a full-time Customer Experience Representitive to be the front line of communication for our office. Youll handle incoming calls, route communication to the right team members, and manage incoming leads in real time. This role is essential to keeping our office running smoothly and efficiently.This is a structured, desk-based position that requires reliability, attention to detail, and the ability to stay responsive throughout the day.ScheduleMonday-Friday7:30 AM - 5:00 PMNo nights, weekends or holidaysYear-round, full-time positionEnjoy a consistent 47.5-hour workweek with built-in overtime.To ensure coverage, lunch is taken at your station and is fully paidmeaning you are earning for every minute you are here.PayA $820.00 Weekly Gross ($16/hr + guaranteed overtime)(Approximately $42,600/year)BenefitsPaid holidays after 6 monthsPaid PTO after 1 year401(k) with company matchHealth Insurance - 50% company paidDental, Vision, and Supplemental Insurance - employee paidLife Insurance - 100% company paidWhat You Will DoAnswer incoming phone calls promptly and professionallyRoute calls to the appropriate team memberor take a messageSchedule technicians to return calls when neededMonitor incoming leads in real time and assign them to the appropriate staffTake clear and accurate messagesPerform light administrative tasks (scanning, data lookup, basic entry, minor projects and general office support)Act as the face of the company by greeting guests and managing front-office hospitalityMaintain consistent front-desk presence to ensure our customers receive an immediate response.Serve as a backup for office staff by assisting callers with scheduling and booking jobs during high call volume or emergency situationsWhat This Job Is LikeStructured, predictable workdaysSteady flow of calls and office activityClear expectations and responsibilitiesCasual work environment (no formal dress code)Supportive team that works well togetherWhat We Are Looking ForHighly reliable and punctual someone we can count on every dayFriendly, clear, and professional phone communicationAble to stay focused and responsive throughout the dayComfortable remaining at a desk/workstation for extended periodsAble to multitask between calls, lead monitoring, and light administrative workStrong computer skills comfortable with Microsoft Office, Google DriveAble to quickly learn new programs and able to adapt to changin proceeduresComfortable using basic AISelf-motivated and able to stay productive during slower periodsKey ExpectationsPhones and incoming leads are always the top priorityCalls must be answered promptly and routed correctlyLeads must be monitored and assigned quickly and accuratelyConsistent attendance is criticalProfessional and courteous interaction on every callAccuracy, attentiveness, and follow-through are essentialThis Job Is Great ForSomeone looking for a stable, long-term positionSomeone who values consistency and structureSomeone who doesn't want to take their work homeSomeone who wants to be part of a reliable, drama-free teamThis Job Is Not For You IfYou have had frequent attendance or punctuality issues in previous rolesYou struggle to stay focused in a structured, desk-based roleYou are looking for remote work or a short-term positionYou get restless when sitting still too longPreferred (Not Required)Previous receptionist, office, or customer service experienceExperience with multi-line phone systemsExperience with dispatching, CRM software, or ServiceTitanInterest in a long-term role with a stable companyImportant NotesThis role requires consistent, dependable attendanceThis role requires staying attentive and available throughout the workdayPosition is located near Boerne, TX (IH-10 between Leon Springs and Fair Oaks)Background check and drug test may be required Requirements: Compensation details: 40000-43000 Yearly SalaryPIda40402807e7-31181-40234228RequiredPreferredJob IndustriesOther

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