2026 Summer Internship - Network Operations Control Center

Network Operations Control Center Intern Support the office in general. Implement administrative policies alone or with other team members, performing the following duties: Extracting alarm logs from the Remote Monitoring System and prepare the monthly performance report for SMPMS vendors. Initiating and implementing ideas and providing feedback on software tools, procedures, and improvements to NOC functionality. Providing assistance with NOC integration industry monitoring/ticketing tools. Analyzing faults resolution process and developing scripts and reports to optimize. Developing daily, weekly, monthly, and ad hoc performance reports. Prepare a root cause analysis report and share it with the relevant team for improvements. Document all actions in accordance with standard company policies and procedures. Manage change requests, internal and external. Work with internal and external technical and service teams to create and/or update knowledge base articles. Ensure any assigned housekeeping duties are carried out in conjunction with the regional personnel, contractors, and supervisors. Support the NOC Supervisors and understudy the NOC Manager to acquire the management skills necessary to manage the NOC activities in the absence of the NOC manager. Other projects duly assigned What You'll Need Qualifications & Requirements H.S. Diploma/GED plus College Degree-seeking student; or recent graduate and Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to stoop, bend, kneel or crouch. Ability to stand, walk and sit. Ability to reach with hands and arms Visual ability correctable to 20/20. Sitting up to 90% of the day. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Manual dexterity to input data into the computer and the calculator and operate the equipment listed above. Ability to lift up to 15 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Office/ Cubicle workspace. Moderate noise level.

Apply Now