US_East | Service Delivery Manager_L2

Description:"Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential TMR ID: ZZTCOW Role: Service Delivery Lead Work location: Albany (2-3 days a week) Background and Meet and Greet: MANDATORY Job Description: "Service Delivery Lead • Accountable to the delivery of IOPS Veeva Phase 3-4 in 2026 and Phase 5 in 2027-2028. Partner with Business Process Owners • Drive technical delivery of QMS Modules, currently we have 14 in scope • Team Management - Contribute knowledge on how IOPS will hire and develop the team to manage capacity, utilization, Run activities • Manage escalations to the PM's and ensure technical solutions are delivered with Quality and that Scope is managed. • Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery • Provide executive oversight of internal initiatives and project sponsorship • Contribute knowledge for Veeva integrations with other Pillar Systems (ERP, Lab Systems, HR Systems, Data Lake) • Develop Project KPIs, Operational KPIs, and User Adoption Currently Looking at 6-12 month contract. Location : Albany ( 2-3 days a week) Grade D1/D2 " What are the Mandatory skills and skill proficiencies required for this position? Service Delivery, Team management, client engagement, governance The following details must accompany your submission: First Name, Middle name, and Last Name: City and State: Open to Relocate? Rate: Availability: Phone #: Mobile #: Email address: Visa type: Visa Expiration Date: Hiring Status: Mariana Zarate - ERM Capgemini North America Tel.: +1 888-229-2961" Additional Details Global Grade : BNamed Job Posting? (if Yes - needs to be approved by SCSC) : NoRemote work possibility : NoGlobal Role Family : 60227 (P) Engagement ManagementGlobal Technical Skills Family : 6250 (T) Workflow / Business process management and Case managementLocal Role Name : Service Delivery LeadLocal Skills : Julie SkidmoreLanguages Required: : English

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