Account Manager - Software Support

The Account Manager will build and maintain customer relationships while providing solutions pertaining to McLeod Software. This position will serve as the Customer Relationship Manager and will work in conjunction with the internal support teams with a goal of resolving any issues for a customer or identifying appropriate modifications that may be needed to meet the customers' needs.Responsibilities Serve as the primary and central point of contact for all account related activitiesManage all Help Desk and Support related situations for assigned accountsConduct regular review and communication with customers on open itemsResponsible for continuous growth in technical understanding and skillsIdentify specific opportunities for improvements to business processes, training, upgrades, modules, interfaces, etc. that would be beneficial to the customerDocument basic architectural environment, business operation, and company profile for each assigned customerInform management of any significant new or events related to customersParticipate in customer billing review and assist with resolving billing issues/disputes as neededTrain fellow team membersCompetenciesKnowledge of business accounting principles preferredAbility to work independently and as a member of a collaborative teamExcellent analysis and assessment of business needs and cross-system impactsWorking knowledge of the transportation industry preferredEducation/ExperienceBachelor's degree in Business, Computer Science or equivalent work experienceA minimum of two years' experience providing technical support to end users (hardware and software support)

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