Health Care Customer Service Representative

Job Description: Handling inbound and outbound calls in a high-tech environment Resolving general questions regarding insurance, financial assistance, and processing payments Making and answering calls to resolve billing and payment issues Responding to requests for information by patient/account holders Following client-specific protocols and policies Investigating and responding to client enquiries Entering and monitoring payment arrangements Requirements: 1+ years’ experience working in Call Center of Customer Service Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills Flexibility in scheduling and assignments, to include regular evening and Saturday work Bilingual candidates will provide additional support for bilingual calls Benefits: Health, Dental, Vision, Life and Disability Insurance 401K w/employer match HSA/Flexible spending accounts Paid time off starting at 90 days Annual profit sharing 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided

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