Training Manager

Overview: If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking an experienced Training Manager who will manage the call center training program. The Training Manager will deliver training programs to improve agent performance, customer service, collaborate with other managers, analyze performance data, and ensure training aligns with business goals and quality standards.   Job Responsibilities:Maintain training and personnel filesEstablish and maintain the application flow logSchedule and perform applicant interviewsEnsure all required paperwork and documentation are complete and sent to the corporate officePerform classroom instruction that meets or exceeds MV requirementsMaintain all training records Qualifications: Talent Requirements:High school diploma or equivalentClean driving recordExcellent verbal and written communication skillsWorking knowledge of word processing and spreadsheet softwareStrong organizational skills requiredExcellent customer service requiredAct as a back-up for the Safety ManagerOne (1) to three (3) years of training experienceExperience as a Classroom Instructor preferredMV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

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