Retail Intern

DescriptionResponsibilities• Create exceptional customer experiences through service and support in all customer-facing settings• Maintain knowledge of all current merchandise and answer customer questions regarding size, styles, location, availability• Maintain knowledge of current merch promotions to ensure accurate signage and displays of feature items, and answer promo-related questions• Replenish and merchandise retail stock at all brick-and-mortar locations, maintaining current and accurate signage, keeping accurate record of inventory labels and transfers, and keeping fixtures clean and orderly• Assist receiving merchandise by counting, tagging with price, stamping, labeling cartons with inventory counts, and distributing by location• Communicate customer inquiries and special requests to Retail Manager• Assist in fulfillment of e-commerce orders, wholesale orders, shipments and returns• Perform lead cashier role at festivals and events, including packaging merchandise for customers and understanding/communicating general event information• Restock and maintain appearance of merchandise tents during festivals and events, ensure festival merch signage is properly posted• Assist in the setup and teardown of festival and event merch spaces• Communicate low backstock levels to Retail Coordinator both at brick-and-mortar locations and during festivals and events• Assist in counting and storing inventory post festivals Note: This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job.RequirementsKnowledge, Skills and Abilities Required:• 1-year previous retail or customer service experience • Experience with Retail Point of Sale systems is a plus• Ability to multi-task with high attention to detail• Ability to see, speak, hear, sit, stand, walk, stoop, bend and lift maximum of up to 25 pounds frequently; Ability to lift, push, or pull 50-100 pounds occasionally• A passion for the arts; sense of humor, sense of fun• Ability to meet and interact with the public, with both adults and children• Ability to follow and communicate directions effectively, in person, orally and in writing, via e-mail and on the telephone• Ability to establish and maintain effective working relationships with the public, other staff members as well as vendors, sponsors, members and volunteers• Ability to work a flexible schedule, including evenings, holidays and weekends when necessary; Ability to work extended and irregular hours• Ability to work with minimal daily supervision• Ability to work amidst large crowds in occasionally loud environments• Ability to concentrate and accomplish tasks despite interruptions• Must be physically able to walk measurable distances for extended periods of time during events and festivals• A valid driver's license, a clean driving record and reliable transportation to move from building to building as needed• Ability to read, write and communicate in English; bi-lingual ability in Spanish or other language is a plus• Ability to work part-time, three to five days per week, occasional nights and weekends during festivals and events; some events require the ability to work both indoors and outdoors in the heat and in the cold• The ability and desire to work in a team environmentThe following qualities are desirable, but are not required:A passion for the arts, music and cultural programs Experience working in a non-profit environment

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