Team Leader Associate

About H&R Block At H&R Block, we believe in the transformative power of individuals helping each other. Our core purpose is to inspire confidence and provide support within our communities and to our clients and associates. We cultivate a high-performing, inclusive culture where everyone feels valued. We aim for continuous improvement and have initiated a long-term strategy called Block Next. This roadmap prioritizes innovation, enhancing client experience, and sustainable growth, elevating our work processes, services, and leadership within the industry. If you are enthusiastic about tackling challenges and making a positive impact in your community, we invite you to explore an opportunity with us. Your Role: As a Team Leader Associate, you will play a crucial role in supporting a retail office during the seasonal tax period, exceeding client expectations and managing daily operations efficiently. You will begin with a flexible part-time schedule in the fall, transitioning to a full-time commitment from January through April. Key Qualifications: Experience in supervising or managing a team. Proven track record of delivering exceptional customer service experiences. Your Responsibilities: Support the Multi-Unit Team Leader as the onsite contact for tax office associates and clients, ensuring high-quality service execution and the promotion of H&R Block's value. Hold all tax office associates accountable for exceptional client service, escalating issues to the Multi-Unit Team Leader and District General Manager as needed. Act as the point of contact for any escalated client service concerns. Manage client scheduling efficiently, resolving conflicts and reporting issues as necessary. Lead operations from the front desk, engaged with clients to provide outstanding service. Oversee daily activities to ensure proper scheduling and timely completion of tasks while maintaining quality standards and team goals. Conduct daily huddles to share essential information with office staff. Your Skills: Previous experience in customer service or a similar role. Strong organizational abilities with effective time management skills. Customer-focused mindset with excellent communication capabilities. Computer literate, proficient in using MS Office. Able to work independently with minimal supervision. Flexible to work a full-time schedule of 40 hours per week, adapting to business needs. A high school diploma or equivalent is required. Why Join Us? At H&R Block, we prioritize our associates' well-being and invest in their overall health, wellness, and financial stability. Our comprehensive benefits include: Employee Assistance Program with supportive resources. Wellness program, BetterYou, to foster healthy habits. Support for neurodiversity and caregivers. Various discounts on everyday products and services. Benefits such as medical coverage, a 401k retirement savings plan, and an employee stock purchase plan with eligibility requirements. Join Our Community: At H&R Block, we are committed to fostering a Connected Culture characterized by trust and collaboration. Here, you will feel safe to be your authentic self and valued as part of a larger team. Experience a rewarding work environment consistently recognized among the Best Companies worldwide! Join a team dedicated to mutual growth and support. H&R Block is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from individuals of all backgrounds including, but not limited to, gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, and veteran status. If you want to make a real difference, H&R Block is the ideal place for you.

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