Customer Service Representative

As a member of our Business Development Center (BDC) you will be assisting our Guests with scheduling various service appointments for our five Service Departments in a call center environment. Enjoying working with Guests and Customers over the phone is a must Being a high performer that wants a rewarding position in a customer-focused organization is necessary.Primary duties include:Effectively managing a high volume of incoming calls.Responding to service appointment requests quickly and effectively.Advising and scheduling simple manufacturer-recommended maintenance services at specific mileages or times.Positively engaging in outgoing call campaigns to alert customers about their potential overdue maintenance or recall lists.Positively creating World Class Experiences with and for our Guests.Qualifications we are looking for:Ability to be delightful, positively engaging, and smile over the phone.Ability to secure and schedule a high percentage of appointments and handle objections.Ability to handle challenging customer concerns, remain calm under pressure, and resolve the Guest's concern.Enjoy speaking on the phone with customers and assisting others.Strong work ethic with the ability to work in a fast-paced, result-driven environment.An energetic, hardworking, detail-oriented, organized, and passionate individual to join our TeamThe starting hourly pay rate range for this position is $16.00 - $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job-related factors permitted by law.We offer YOU:Opportunity for growth and advancement within our CompanyLeader in our industry for overall Employment PackageMedical InsuranceDental InsuranceVision PlanHealth Savings AccountCafeteria PlanLife InsuranceEmployer sponsored 401(k) & potential Profit SharingPaid Time OffDesignated Paid HolidaysThe Health, Wellness, and Safety of our Team Members is a Top Priority for our CompanyMills - A Trusted Tradition Since 1922

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