Job Title:
TurboTax Customer Support Agent - Flexible Hours
Company: Intuit - TurboTax
Location: Batchtown, IL
Created: 2026-03-11
Job Type: Full Time
Job Description:
Join Our TurboTax Team! Are you passionate about helping others? TurboTax is looking for enthusiastic individuals to fill the role of TurboTax Customer Support Agent, where you'll be the guiding voice our customers rely on during tax season. We're searching for dedicated problem-solvers with exceptional communication skills to ensure our customers have a seamless tax filing experience. If you're ready to make tax season easier for everyone, we encourage you to apply today! EARNINGS OPPORTUNITIES - UP TO $24.00 PER HOUR Starting base pay of $18.50 per hour, which includes a $3.00 Network Fee component. Unlock weekly performance-based bonuses of up to $250! Receive a $100 Weekly Bonus for working between 36-44.99 hours. Earn an additional $100 Weekly Bonus for working 45+ hours (only one hours-worked bonus applies each week). Achieve a TNPS Performance Bonus where you can win a $50 Gift Card for getting 4 or more TNPS Promoters in a single day without any detractors. BENEFITS INCLUDE: A competitive hourly rate of $18.50. Receive a one-time $405 Bonus upon completing the TurboTax Specialist certification. Work from home and set your own flexible schedule from 8 AM to 12 AM EST, any day of the week. Get an additional $5/hr for every hour worked from April 9-15. Quick 24-hour certification process! SKILLS & EXPERIENCE REQUIRED: Our ideal TurboTax Customer Support Agent will possess the following: No prior accounting experience is necessary; we welcome individuals eager to learn and help TurboTax customers. Excellent communication skills are vital as you guide customers through TurboTax products and tax return software with clarity and empathy. Demonstrated ability to understand and connect with our customers' needs, providing high-quality and innovative service is essential. Important Note: Starting pay is $18.50 per hour. A minimum commitment of 25 hours per week is required from Monday to Sunday, between 8 AM and 12 AM EST. Additional fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee). To be eligible for the $405.00 certification bonus, you must complete and pass training and work a minimum of 8 hours on October 15th. You will have the flexibility to create your own schedule within the business hours available; however, it's important to have your schedule set in the GigCX Marketplace to earn. Hours worked outside this schedule will not contribute to your earnings.