Referral Support Specialist III

Job Functions, Duties, Responsibilities and Position Qualifications:We're not just a workplace - we're a Great Place to Work certified employer!Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!Position Summary:  Responsible for delivering high quality service on every entry of referral laboratory test results into the Laboratory Information System (LIS), ensures timely communication to other supporting departments and healthcare providers and acts as a resource to the Referral Support team. Principle Responsibilities:Utilizes technical skills and abilities to provide accurate responses and entry of resultsAbility to de-escalate challenging situations independentlyActs as a source of information, support and assistance to Referral Processing teamAssists with audits and special projects as neededProvides assistance and support to all team membersUtilizes job knowledge, judgment, and problem solving skills to ensure quality of work.Provides accurate and timely information to supporting CPL departments, patients and clientsInvestigates pending results on a structured and regular schedule which may include interacting with reference laboratory staff and/or using the applicable reference laboratory electronic established systemsBe  a resource for others who require assistance and trainingFollows all departmental policies and procedures related to data and test informationDemonstrates efficiency by performing procedures rapidly and determining priorityAble to adapt to changing work environments and schedule changes to meet the needs of the department and companyWorks with Customer Service team to provide accurate tests and specimen informationUtilizes personal and professional skills to promote successful relationships with management co-workers and clientsMaintains and supports a service oriented relationship with customers and co- workersRespects and maintains the confidentiality of information relative to clients and patientsStrives to maintain a positive and harmonious work environmentFollows all company policies and procedures, for example, but not limited to safety, attendance, punctuality, and confidentialityScope: Promotes quality relations and creates a supportive climate by serving as a role model. Respects and maintains the confidentiality of information relative to the laboratory. Adheres to and enforces prescribed laboratory safety policies and regulations. Works independently with minimal direction. Functions as a liaison between the department and other reference laboratories. Education and Experience:Preferred: Associate or Bachelor degree in Clinical Laboratory Science1 - 2 years of lab experienceAt least 1 year of lab leadership experience.Skills:Highly organized with strong attention to detailProven capability to manage multiple communication channels simultaneously, including email, instant messaging, phone calls, and other established platformsStrong analytical skills with the ability to read, interpret, and evaluate technical reportsExperience drafting accurate, professional, and concise clinical documentation, including proceduresClear and professional written communication, including emails and required business correspondenceEffective issue triage skills with the ability to identify patterns and emerging trendsExcellent communication skills with the ability to engage effectively at all levels within the laboratory, including pathologists, as well as internal and external laboratory customersScheduled Weekly Hours:40Work Shift:Job Category:Laboratory OperationsCompany:Clinical Pathology Laboratories, Inc.Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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