Telehealth Clinical Technician (Advanced)

This position functions above the full performance level for the Health Technician (Telehealth Clinical) position and serves in an advanced role. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services. The incumbent is expected to be able to exercise independent judgement and will often provide guidance to staff and will require minimal direct supervision. Position is located the VA in Baraboo, Wisconsin. This position functions above the full performance level and requires the performance of higher-level duties which must consist of significant scope, complexity (difficulty) and range of variety. Duties for this above full performance level include and are not limited to the following: * Performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. * Exercises independent judgement and often provides guidance to less experienced staff members and requires minimal direct supervision * Coordinates, installs, maintains and manages the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT * Provides established standardized competency based training, guidance and information on the use of advanced telehealth technologies * Provides established standardized competency based training for telehealth technology, facilitating interactive simulations * Participates in performance improvement activities for improving the efficiency of the patient telehealth processes * Develops reporting procedures, sampling techniques and measurements to identify/analyze inherent weaknesses in work and procedures; * Coordinates clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling * Supports designated complex telehealth programs with advanced technical skillsets In addition: * Prepares the clinical environment, including preparing medical and telecommunications equipment used for clinical examination and treatment * Serves as a tele-presenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including: establishing and maintaining video conferencing connections / making introductions between patient site and provider site / following instructions of a clinician to facilitate an effective clinical encounter * Serves as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines * Ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures * Completing standardized clinical questionnaires and templates * Ensures patient privacy is protected with compliance of security and patient privacy regulations * Schedules requests for telehealth appointments using an electronic resource based system * Monitors and maintains scheduling of rooms, patients, technologies, clinical providers and presenters * Provides patient education * Support Veterans in completing patient satisfaction surveys * Communicating with clinical and administrative staff as multiple levels and locations * Coordinating and or directly configuring, installing, troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology * Ensures telehealth technologies are secured, ready for use, and accounted for; tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment * Serves as point of contact to answer questions and address concerns related to telehealth technologies Work Schedule: Fulltime; 7:30am to 4:00pm Telework: This is not a telework position. Virtual: This is not a virtual position. Functional Statement #: 09452F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorize

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