Bangor Payroll - Client Success Consultant (Lite)

Client Success Consultant Level 1 Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast paced environment accompanied with future career growth opportunities, this is the job for you! Bangor Payroll is looking to add a Client Success Consultant to our team. The Client Success Consultant is a skilled professional who is eager to learn and is responsible for growing their expertise in payroll knowledge and systems, while providing support to customers. The Client Success Consultant will demonstrate proficiency in all aspects of the payroll system, and modules. This role requires problem-solving abilities, high attention to detail, strong communication skills, and the ability to assist clients with requests. Committed to our You Matter More Promise, the Client Success Consultant will be dedicated to delivering the highest level of customer service and developing strong, long-lasting relationships. Responsibilities: Expand expertise in payroll systems, working towards becoming proficient in nearly all aspects of the system to provide comprehensive support to customers. Assist clients with payroll requests by demonstrating problem-solving skills and providing expert-level guidance and communication. Works independently, proactively taking on additional projects, updating procedures, and managing higher-level tasks and responsibilities. Deepen customer relationships by delivering exceptional service, embodying the "You Matter More" philosophy, and getting to know customers on an individual basis to meet their specific needs. What You'll Need to be Successful: Strong problem-solving skills, capable of handling more advanced requests with confidence. Excellent communication skills, both written and verbal, for effective collaboration with internal teams and external customers. Ability to work independently and with a team, manage time effectively, and take initiative on projects or tasks. Preferred Qualifications: High School Diploma or equivalent required College, business or professional training preferred Payroll experience is helpful, but not required Strong communication skills, verbal and written required Physical Demands/Conditions Requirements: General office environment Moderate lifting (to 35 lbs.) required Moderate reaching, walking, sitting and standing required Occasional in-state travel required for client training Equipment Used: General office equipment External and internal applications At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement. We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done. Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans.

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