Loan Processing Specialist-- MOR2JP00017884

The Loan Processing Support Specialist maintains pipeline health and workflow continuity across the mortgage origination lifecycle within the Loan Processing unit. This role partners closely with Mortgage Specialists and internal teams to proactively identify and resolve issues that impede loan progress, ensuring quality, compliance, and funding outcomes are achieved. LP Support Specialists take end-to-end ownership of loan and service exceptions, remove workflow bottlenecks, and provide targeted operational intervention to keep loans advancing efficiently and compliantly.Key Responsibilities:Monitor the loan pipeline to identify stalled, at-risk, or complex loans and take targeted action (calls, follow-ups, document retrieval) to unblock progressResolve loan and service exceptions end-to-end, coordinating across Mortgage Specialists and internal partner teamsServe as a continuity resource to ensure consistent progress through Initial Disclosures, Loan Processing, Closing, and FundingProvide LOA, and other extended absence coverage to maintain workflow continuity during staffing gaps or volume spikesAct as deployable support during periods of elevated volume or operational stressInvestigate recurring issues, identify root causes, and recommend workflow or process improvementsPartner with internal teams to reduce repeat defects, bottlenecks, and handoff frictionSupport quality and compliance through Initial Disclosure and Loan Processing scrubsAssist managers with coaching related to quality trends, defects, and compliance gapsEnsure operational enhancements and initiatives (e.g., OERC) are implemented effectively, and feedback is surfacedGenerate and analyze operational reporting related to pipeline health, aging, trends, and funding performanceTrack performance against funding targets and initiate corrective actions when risks are identifiedRequired Qualifications• Minimum 5 years of loan processing experience• Self-starter who engages directly via phone when needed to resolve issues• Strong understanding of mortgage operations and the loan origination lifecycle• Demonstrated ability to manage complex workflows and resolve issues across multiple stakeholders• Proven analytical and problem-solving skills with the ability to identify root causes and drive solutions• Experience with operational reporting, pipeline management, and performance metrics• Strong communication skills with the ability to influence without direct authorityPreferred QualificationsExperience supporting or partnering with Initial Disclosures, Loan Processing, Closing, Underwriting, and/or Funding teams. Originations and/or Sales experience a plusExperience with non-conforming/complex loan transactions preferredPrior exposure to quality assurance, compliance reviews, or regulatory driven processesAbility to operate effectively in a fast paced, change driven environmentPrior management experience preferredAbout UsCompunnel Inc. boasts over two decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent. We specialize in serving sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.

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