Family Support Worker

Salary: $25.10 Hourly Location : Balsam Lake, WI Job Type: Full-Time Job Number: 202600888 Department: Community Services Division Opening Date: 02/26/2026 Closing Date: 3/22/2026 11:59 PM Central Description The Family Support worker is an essential member of the Child Protective Services (CPS) and Youth Justice (YJ) team, working directly with families, children and adolescents, and social workers to strengthen and support families. Clients may be voluntary or involuntary. This position requires the ability to work individually and with small groups of clients on tasks including but not limited to developmental needs of children and adolescents, parenting skills, behavior management, communication skills, safety services, nutrition, housing, money management, and personal hygiene. This position requires scheduling flexibility to meet the requirements for client interaction and may include early morning or evening work. Work is most often performed in client homes and community locations. Duties and Responsiblities These duties represent the typical duties and responsibilities assigned to this position but may not be inclusive of all tasks performed. Provide in-home parenting education to families. Work with families on creating behavior management plans for children in their home. Arrange and supervise (as necessary) family interaction visits when children are placed outside of the family home. Provide transportation to and from family interaction, community visits, or medical appointments when necessary. Provide budgeting assistance to families. Provide help in locating housing and filling out housing applications with families. Provide instruction in the area or home maintenance and sanitation to families. Provide education and assistance in meal planning and nutrition. Provide assistance to families in locating employment and filling out employment applications. Help families locate and access community resources. Complete accurate and timely case documentation. Testify in Court, as needed. Teach parenting classes to families both in the home and in group settings. Assist social worker in assessing family strengths and family safety. In some cases, Independently perform assessments and put recommendations forth to family, social worker, schools, and other associated team members. Participate as a team member of the department to improve office efficiency and cooperatively solve problems Fulfills the department's mission and purpose Supervisory Responsibilities: No supervisory responsibilities Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate degree in human services, education, child development or related field(s) with a minimum of two years' experience working within the field; OR Combination of a non-related degree, minimum associate degree, and experience providing the equivalent level of knowledge, skills and abilities within a human service related field may be considered. Competency Requirements: Integrity/Honesty - Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. Superior Customer Service and Community Relations - Anticipates and strives to meet the needs of both internal and external stakeholders (employees, contracted staff, residents, families, and other internal and external clientele). Delivers high-quality services; is committed to continuous improvement. Communicates/Interacts with members of the public and other key stakeholders in a way that elicits positive response and participation, which on occasion, may include interaction either one-on-one or with several stakeholders at one time to present information and/or represent the facility's interests. Accountability - Assumes responsibility for successfully accomplishing work objectives and delivering results; setting high standards of performance for self and others Written and Verbal Communication Skills - Recognizes or uses correct grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. Interpersonal Relations - Develops and maintains effective relationships with others; relates well to people from varied backgrounds and in different situations; shows understanding, courtesy, tact, empathy, concern, and politeness. Self-Management - Organizes and plans for task accomplishments in a way that maximizes efficient performance; establishes and adjusts priorities to ensure timely completion of assigned work/fulfill responsibilities. Flexibility - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. Minimum Skills Assessment Requirements: Strong customer service background, organizational skills, and oral and written communication skills; must be detail oriented. Skills and abilities may be evaluated through various standardized pre-employment assessment tools. Certificates/Licenses/Registrations: Requires a valid Wisconsin Driver's license. Additional InformationPhysical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. Additional physical/mental requirements that occur may not be listed above but are inherent in performing the position's essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The majority of work is performed client homes and various community locations, and occasionally completed in office at the Government Center. Personal Time Off (PTO) is frontloaded and prorated upon hire and a maximum of 300 hours can carry over to the new accrual year. Extended Leave Accrual at the rate of five (5) days, 46.25 hours annually (cap 20 days) Holidays Ten (10) paid holidays per year (Employees working on holidays, paid over-time rate - 1 ½ times regular rate of pay) Term Life Insurance One (1) times annual salary at no cost to employee. Supplemental Life available for employee, spouse, & children Retirement - WRS Employee portion: 7.20% Employer portion: 7.20% Deferred Compensation Wisconsin Deferred Comp - three (3) options for additional retirement savings (pre-tax) Health Insurance Begins on the 1st of the month following date of hireHealth Partners - three (3) plan options to choose from Other Insurance Dental, Vision, Long-Term Disability, Accident and Hospital Flexible Spending Account Administered through WEX (pre-tax dollars for medical expenses and daycare costs) Employee Assist. ProgramHealth Partners confidential counseling services Wellness Options Employees may select to participate in various wellness programs and activities throughout the year. Onsite Fitness Center and wooded walking trail available for staff enjoyment. Tuition Reimbursement Up to $1,500 reimbursement for approved expenses per class; and a maximum benefit of $3,000 annually

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