Customer Service Representative

IntroductionJoin our team as a Customer Service Representative, where you'll be the friendly and efficient point of contact for our valued customers. In this role, you will provide exceptional support, address inquiries, and resolve issues while ensuring a positive customer experience. Your contribution will be vital in maintaining our high standards of service and customer satisfaction.Job ResponsibilitiesRespond promptly to customer inquiries via phone, email, and chat.File and pull permits for upcoming jobs.Utilize Service Titan for customer information and technician routing.Provide accurate, valid, and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Maintain a positive, empathetic, and professional attitude toward customers at all times.Identify and assess customers' needs to achieve satisfaction.Keep records of customer interactions, process customer accounts, and file documents.-Confirming/tagging 10+ customers as techs complete calls.-Track sold memberships, monitor and order supplies for office.-Monitor past due accounts and reach out for payments.Engage with customers to understand their needs and provide personalized service.Collaborate with team members to improve customer service processes.Stay informed about product updates and changes to provide accurate information to customers.Assist in training new customer service representatives and share best practices.Meet personal and team targets for customer satisfaction and call handling.Preferred Qualifications-Experience with Service Titan software-Experience in Heating and Air Conditioning administration / office-Enthusiastic personality that is happy to work.Job RequirementsHigh school diploma or equivalentProven experience in a customer service roleExcellent verbal and written communication skillsStrong problem-solving abilitiesProficiency with customer service software and toolsAbility to handle high-stress situations calmly and effectivelyStrong multitasking and organizational skillsEmpathy and patience in dealing with customersAbility to work both independently and as part of a teamFlexibility to work various shifts, including weekends and holidaysBasic computer skills, including Microsoft Office SuiteFamiliarity with CRM systems is a plusStrong attention to detail and accuracyAbility to learn and adapt to new technologies quicklyCompensation details: 37000-50000 Yearly SalaryPI769848b3550c-31181-40299123

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