Imaging Scheduler/Financial Counselor

DescriptionWestern Wisconsin Health is seeking a full-time Imaging Scheduler/Financial Counselor (1.0 FTE). The Imaging Scheduler/Financial Counselor is responsible for obtaining all information necessary for the scheduling of appointments according to established protocols. This includes calling patients for reminders and prep, providing excellent customer service over the phone or in person, securing third party vendors for procedures if needed, verifying financial information prior to appointments, obtaining prior authorizations for procedures, performing general clerical work, and maintaining open lines of communication between Medical Imaging, physicians, billing, and other departments within the Hospital. The Imaging Scheduler/Financial Counselor will need to be able to triage a wide variety of questions and requests expertly and efficiently from patients, providers, other departments, and locations as presented by phone or in person. All of this is done to support the organization's mission while living our values.RequirementsQUALIFICATIONSWestern Wisconsin Health expects employees to understand and to incorporate the values of our organization in their day-to-day practice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum QualificationsHigh school diploma or GEDFamiliar with PC based hardware and software programs1+ years of experience with electronic medical recordsOne year certificate from college or technical school; or 6+ months related experience and/or training; or equivalent combination of education and experiencePreferred Qualifications1+ years of related experience2+ years of experience in direct customer serviceMedical terminologyCertified as a Medical AssistantPrior experience with radiology orders and schedulingUnderstanding of Insurance Products, Medicare, Medicaid, PPO'sUnderstanding of Rural Health Clinic and Critical Access Hospital Billing RequirementsPrevious experience in EpicKnowledge, Skills and Abilities Maintain the integrity of highly confidential business and patient informationDisplay and promote high standards of ethical conduct and behaviors consistent with organizational standardsExhibit excellent communication and organizational skillsWorking knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook) and electronic medical recordsClearly and effectively convey information to patientsAbility to manage conflicting priorities and handle multiple tasks/projects concurrentlyAbility to consistently carry out job responsibilities, able to acknowledge when commitments are not met, and take appropriate steps to fulfill responsibilityAbility to analyze, identify, and solve problems while using sound judgmentMaintain integrity of highly confidential business and patient informationHas basic billing knowledge and ability to counsel patients with questions regarding their accountWork schedule:1.0 FTE - 40 hours per week Monday through Friday - 8:00am to 4:30pmABOUT WESTERN WISCONSIN HEALTHWestern Wisconsin Health is an integrated hospital and family practice clinic located in Western Wisconsin, just 30 minutes from downtown St. Paul on I-94. Join an exciting and growing team with a focus on the future of health care delivery!

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