Customer Service Representative

AMVAC has an opportunity for an experienced Customer Service Representative (CSR) to become part of the CSR TEAM and support AMVAC's US customers. This person is the key focal point between Commercial Sales, Production and US Customers delivering products on-time as requested. The ideal candidate is comfortable taking initiative to respond to customers with a sense of urgency. The successful candidate will be able to manage multiple tasks simultaneously and exhibit exceptional follow through.AMVAC, an American Vanguard company, successfully serves the results-driven global markets through development, manufacturing and marketing of products for agricultural and commercial use.JOB DUTIES & RESPONSIBILITIESTracks over $30M inventory transactions monthly & manages 350+ orders per monthValidates product registrations and verifies pricingInterfaces daily with customers via telephone inquiries and on AMVAC's #800 lineEnters all customer orders received via telephone or email into the ERP (QAD) software & Transportation Management System (NavisphereResponds with a sense of urgency to all requests for information from both internal and external customersCoordinates designated distribution requirements as directed and seeks to minimize distribution delays and costs whenever possibleTracks areas of accountability to facilitate response to management requests for timely status reports and summary informationSKILLS & QUALIFICATIONS3+ years of experience in Customer Service, data-entry, order tracking and product deliveryDemonstrated success working in a call-center environmentTeamwork is essential to provide consistent, Top-Tier Customer SupportExcellent computer skills :Word, Excel Required; ERP, Navisphere a plusKnowledge of Bills of Lading (BOL) & Shipping documentation processingAbility to interpret logistical models and interface with warehousesMust possess a friendly, professional attitude with all customers and contribute to the overall efficiency of the customer service department teamDemonstrate exceptional follow through on assigned tasksStrong attention to detail and accuracyBi-lingual (English / Spanish) is a plusMust be able to pass post-offer background check and physicalPosition is on-site at the AMVAC manufacturing plant @ AXIS; Monday - Friday daysEDUCATION REQUIREMENTS:Bachelor's degree preferredHigh School Diploma or equivalent requiredAMVAC OFFERS:Health insurance including Medical (PPO); Dental & VisionLife and AD&D insurance401(k) Retirement Savings Plan with employer matchingEmployee Stock Purchasing Plan with employee discountHealth Savings Account (HSA) / Flexible Spending Account (FSA)Vacation, Sick & Holiday PayAMVAC is an equal opportunity affirmative action employer and values diversity in our company. We do not discriminate on the basis of race, color, religion, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.AMVAC is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre- employment background checks and substance abuse testing.

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