Guest Services Manager - Westin Riverfront Resort & Spa

THIS OPPORTUNITY IS FOR CANDIDATES WITH YEAR-ROUND AVAILABILITY ONLY! Own the guest experience from the moment they arrive as a Guest Services Manager at The Westin Riverfront Resort & Spa, leading our valet and shuttle operations while also contributing to front desk, night audit, and ski service management. In this role, youll ensure every guest arrival, departure, and in-resort experience is seamless, efficient, and reflective of our high standards. Youll inspire your team, coordinate across departments, and act as the ultimate guest advocateturning every touchpoint, from the curb to the ski shuttle, into a truly memorable stay. What Youll Do:Lead, coach, and empower the guest services team, with a strong focus on valet and shuttle operations, fostering accountability, engagement, and service excellence. Oversee daily operations to ensure smooth guest flow, timely shuttle service, and flawless handling of vehicles and guest requests. Manage staffing, scheduling, and labor budget...Guest Service, Manager, Guest Experience, Operations, Guest Advocate, Hotel

Apply Now