Airline Account Manager in Auston-Bergstrom International Airport (AUS BM)

Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Airline Business Manager Summary: * Maximize airline account revenues and profitability; Control the budget for labor costs and allocation * Ensure that airline account operates according to schedule and service level agreements * Oversee the long-term analysis of manpower needs, groom potential leaders * Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system * Develop and cultivates strong customer relations/retention * Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment * Provide hands-on supervision of the staff and delegate workload * Provide direct customer relations support * Ensure cross training of staff members and monitor mandatory training * Administer performance recognition and reward program(s) * Carry out disciplinary action and motivational activities when needed * Process promotion, demotion and termination paperwork * Enforce company policies and procedures (including safety, security, and uniform & grooming standards) Preferred Skills and Experience o Proven LEADERSHIP abilities and ORGANIZATIONAL skills o 5 Yrs Airline Experience preferred: Minimum 4 yrs Supervisor Experience preferred o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.) o Excellent interpersonal, coaching and counseling skills o Self-driven focus on Customer and Client satisfaction o Ability to excel under pressure of meeting extreme deadlines o Able to communicate effectively, both verbally and in writing o Experienced in planning a roster and monitoring work schedules o Able to solve daily problems and make quick decisions within the operation o Able to work varied hours, and flexible to travel if needed. Apply online today! Essential Requirements: PREVIOUS AIRLINE EXPERIENCE At least 18yrs old, with a High School Diploma or G.E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Basic Requirements: Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire Required Skills . Required Experience .

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