Frontline Support Lead engineer

Our Fortune 500 client is looking for Support Lead engineer - MCAD in Austin/Cupertino, TX is looking for hardworking, motivated talent to join their innovative team. Are you a Support Lead engineer - MCAD with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today! Job Title: Support Lead engineer - MCAD Work location: Austin/Cupertino Duration: 3 month with CTH Pay Range: $40-46/hr  Job Description: MCAD: Key Qualifications • Hands-on experience with VMware Horizon / Omnissa Horizon Client • User accounts management across multiple account types • Troubleshooting SMB/CIFS network share access and managing mapped drives • Working knowledge of Siemens NX and Teamcenter • Application deployment & software management • HPC Cluster Administration • Knowledge of Excel, Word and Powerpoint or similar tools • Good verbal and written communication skills in English, with an ability to work with different constituencies operating at various skill levels • Thrives in a dynamic work environment, both independently and as a part of a team Desirable Qualifications • FEA & Simulation software knowledge such as Ansys products: Mechanical, Maxwell, HFSS, EDT, OpticStudio/Zemax, Additive Suite, EMC Plus • Networking & VPN diagnosis • Troubleshooting macOS-specific Horizon/Omnissa client issues • Understanding of automated onboarding bots and experience debugging automation failures Key Responsibilities: Own endtoend MCAD user support, service reliability, and operational delivery for engineering applications and virtual desktop environments, while acting as the technical interface between users, infrastructure teams, app vendors, and automation platforms. - Own endtoend MCAD service delivery, acting as the primary escalation lead for Horizon, NX, Teamcenter, Ansys, and related tools. - Lead operational support for VMware/Omnissa Horizon (Windows & macOS), ensuring performance, stability, and user experience. - Oversee deployment, upgrades, and lifecycle management of MCAD and simulation applications. - Coordinate HPC cluster access, job execution issues, license usage, and capacity constraints with infra teams. - Manage user accounts, entitlements, licenses, and SMB/CIFS file share access across platforms. - Drive troubleshooting of network, VPN, and connectivity issues impacting VDI and MCAD workloads. - Own and improve automated onboarding workflows; debug and resolve automation failures. - Act as TPM across infra, application, security, and vendor teams to manage dependencies, changes, and risks. - Maintain clear documentation, metrics, and executiveready status reporting on incidents and service health. What are the Mandatory skills and skill proficiencies required for this position? • Hands-on experience with VMware Horizon / Omnissa Horizon Client • User accounts management across multiple account types • Troubleshooting SMB/CIFS network share access and managing mapped drives • Working knowledge of Siemens NX and Teamcenter • Application deployment & software management • HPC Cluster Administration • Knowledge of Excel, Word and Powerpoint or similar tools • Good verbal and written communication skills in English, with an ability to work with different constituencies operating at various skill levels • Thrives in a dynamic work environment, both independently and as a part of a team If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!   About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

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