Contact Center Team Lead - Hybrid - Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.Team Lead Call Center – Aurora, IL In-Office and Remote day are required (not fully remote)Stable Hours • Bi-Weekly Pay • Paid Training • Growth Opportunities If you’re looking for a stable job with predictable hours and a team that supports you, this could be a great fit. We’re hiring a Team Lead for our Call Center in Indianapolis.  This position is great for someone who wants to continue their strong customer‑service skills, grow their careers, and work in a positive, team‑focused environment.  If you want stability, support, and a place to grow, we’d love to talk with you. What You’ll Do:Provide coaching to our call center agentsLiaise between leadership and staff and act as a back-up to managementProvide friendly, professional service on every callFollow clear processes and training to support blood donor needsWork with a supervisor who’s invested in your successWhat We Offer:Predictable and consistent schedulesPaid training — we teach you everything you need to knowSupportive supervisors and a team‑oriented cultureBenefits package (medical, dental, vision, PTO, 401K.)What We’re Looking For:Strong communication skillsComfort using computers and learning new systemsReliability and a confident mindsetCall Center experience is required Schedule:Monday-Tuesday 11:30am-8:00pm, Wednesday-Thursday 8:00am-5:30pm, Rotating Friday 8:00am-4:30pm and Saturday 8:00am-1:00pm Location:Aurora, IL   - Position requires In-office and remote daysCompensationThe target salary for this position is $23.05 per hour. The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.Demonstrates Versiti core values and displays the highest level of customer service to internal/external customersResponsible for all channel assignments as well as special event needs, which includes special appeals related to general shortage, community crisis, blood type need, etc.Recruits donors by promoting the opportunity to donate with Versiti Blood CentersMakes reminder phone calls to donors regarding appointments set for media and or special event drives.Interprets reports to accurately communicate results to staffPerforms administrative/clerical duties, as assigned, in order to complete tasks related to the department’s operation (ex. updating donor profiles, data entry)Assists new associates in becoming familiar with the position, including new hire training.Assists with on-going continuing education and development of staffEnsures Contact Center associates are present and productive; communicates concerns with supervisorsWorks with management to perform opening/closing dutiesAssists management in monthly coaching sessions to correct performance problems and achieve desired results.Perform some supervisory tasks in the absence of a supervisor, but will not deliver disciplinary action.Performs other departmental duties as required, such as assistance with daily huddle board, preparation of department materials, campaigns, contests, etc.Performs other duties as assignedComplies with all policies and standardsEducationHigh School Diploma or equivalent requiredExperienceCustomer service experience required1-3 years multi-channel, contact center experience preferred (phone, email, text) preferredKnowledge, Skills and AbilitiesGeneral understanding of Versiti mission and operationExcellent verbal and written communication skillsGood attention to detail and accuracyResults-orientedMust be organized & understand how to prioritize tasksProven persuasion skills with ability to handle oppositionAbility to multi-task and proactively communicate progress/obstaclesStrong intrapersonal skills and relationship-buildingProficient computer skills (Microsoft Office) and ability to learn job-specific applicationsTools and TechnologyPersonal Computer (desktop, laptop, tablet) requiredMicrosoft Office products requiredMust learn contact center-specific programs (HemaTerra) required #AJ123

Apply Now