Technical Support Specialist - A/V Conferencing

Technical Support Specialist - A/V Conferencing Work Location:100% Onsite in Augusta, Maine Work Schedule: Monday through Friday, 7:00am to 4:00pm or 8:00am to 5:00pm 6 months Top 3 Skills: Technical writing and documentation experience Experience with Lenovo ThinkSmart products and/or Logitech systems Experience with Microsoft products such as MS Teams and Excel Experience with audio/visual conferencing systems Job Description: Create a complete inventory of all A/V conferencing systems supported Create a set of documentation for every type/category A/V conferencing system. Site survey, assessment, product selection, and purchasing. Installation and deployment, including inventory and account setup tasks. Technician-centric documentation for support and troubleshooting. Self-service instructions for use and basic troubleshooting. Replacement/refresh of existing systems. Decommissioning, including inventory and account deletion tasks. Create a process for periodic quote/price updates for all standard offerings. Work with management to create a service catalog for A/V Conferencing. SharePoint page with standard offerings for various room sizes, use-cases, and optional add-ons. Support rates for each type/size of room. Work with CTS to update the A/V service offerings in Assyst, creating any new ones as necessary.   Skills and Abilities: Organization Time management and scheduling Microsoft Excel Clean driving record Generate technical documentation Generate customer-friendly self-service documentation Customer service Knowledge: Lenovo ThinkSmart products Lenovo ThinkSmart management portal Logitech Rally ecosystem Logitech Sync management portal Microsoft Teams Rooms management infrastructure Zoom Meetings management infrastructure A/V conferencing systems

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