Project Management Office (PMO)

HuLoop is seeking a Leader of Project Management Office (PMO) to build and lead a high-discipline delivery organization responsible for execution excellence across all customer implementations. This leader will own project governance, delivery standards, execution rigor, and operational accountability across the services portfolio.The PMO leader is responsible for ensuring every engagement is tightly managed, milestone-driven, and outcome-focused. This role sets the operating cadence for delivery, enforces standards, eliminates ambiguity, and drives teams to meet commitments. The ideal candidate thrives in high-growth SaaS environments and brings uncompromising focus on execution, timelines, and measurable results.Job Responsibilities:PMO Leadership & Delivery GovernanceBuild and operate a centralized PMO that defines and enforces delivery standards across all projectsEstablish clear project governance frameworks, methodologies, and operating rhythmsDrive disciplined project planning, milestone management, and execution trackingCreate transparent reporting on project health, risks, dependencies, and outcomesEnsure all projects follow standardized delivery playbooks and best practicesIntervene early and decisively when projects deviate from scope, schedule, or quality expectationsExecution Discipline & AccountabilityInstill a culture of ownership, urgency, and follow-through across delivery teamsEnforce clear accountability for timelines, deliverables, and customer commitmentsDrive rigorous status reviews and operational cadencesRemove execution bottlenecks and escalate issues rapidlyEnsure cross-functional coordination between services, engineering, QA, and customer successResource Planning & Operational EfficiencyLead resource forecasting and allocation across active engagementsOptimize utilization and delivery capacity to support company growthStandardize project estimation and effort modelingContinuously improve delivery efficiency and predictabilityCustomer-Facing Project LeadershipOversee complex, high-visibility customer implementationsServe as escalation point for delivery challengesEnsure consistent, professional communication with customersProtect scope integrity while maintaining strong client relationshipsProcess Improvement & ScaleContinuously refine delivery methodologies to support scaleIdentify patterns, risks, and improvement opportunities across the portfolioImplement tools and systems that improve visibility and operational controlBuild repeatable delivery models that reduce variability and increase speedTeam DevelopmentHire, coach, and develop a high-performing team of project managersDefine role clarity, performance standards, and career pathsProvide hands-on mentorship and performance managementBuild a culture centered on execution excellence and continuous improvementJob Requirements:10+ years of experience leading project management or PMO functions in a SaaS or technology services environmentProven track record delivering complex, multi-project portfolios on time and on budgetDeep expertise in project governance, methodologies, and operational executionStrong leadership presence with the ability to drive accountability and performanceExperience scaling delivery organizations in high-growth environmentsExcellent communication and stakeholder management skillsExperience working with distributed or global teams preferredBackground in regulated or operationally complex industries is a plusBachelor's degree required, advanced degree or PMP certification a plusWhat Success Looks Like:Consistently on-time, high-quality customer implementationsClear, real-time visibility into project health and portfolio performancePredictable delivery outcomes with minimal surprisesHigh team accountability and execution disciplineImproved delivery efficiency and scalabilityStrong customer confidence in HuLoop's implementation excellence

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