Account Director

POSITION SUMMARY: The Account Director leads and grows strategic client relationships within Miller Zell's Banking & Financial Services vertical. This role serves as the advisor to senior client stakeholders, shaping programs that enhance customer experience, improve branch performance, and drive measurable business outcomes.The Account Director owns client strategy, account growth, and client retention by partnering closely with internal program leaders responsible for execution. This is a consultative, commercially-driven role focused on building long-term partnerships and solving client business challenges and pain points"”not managing day-to-day delivery.This role is expected to proactively challenge client thinking, bring new ideas forward, and reinforce Miller Zell's position as a thought leader"”not simply respond to stated needs.How the Role WorksThe Account Director owns the client relationship, strategy, and growthA Sr. Project Manager and/or Senior Project Manager owns execution and deliverySuccess depends on a strong partnership across these roles and the ability to align internal teams around a clear client vision.ESSENTIAL JOB FUNCTIONS:Client Leadership & Strategic AdvisoryBuild and maintain relationships with senior client stakeholders across marketing, retail banking, brand, real estate, and operationsNavigate complex client organizations, building relationships across multiple levels and functional silosDevelop a deep understanding of each client's business, priorities, and competitive landscapeServe as a trusted advisor on branch experience, brand execution, and customer engagementOffer a clear, informed point of view to clients"”representing both the client's interests and Miller Zell's expertiseReinforce Miller Zell's position as a strategic partner and thought leader through proactive ideas and perspectiveAccount Growth & Commercial OwnershipOwn revenue growth, margin performance, and overall account healthIdentify and develop new opportunities across programs, services, and initiativesLead proposal development, scope definition, and contract negotiationsBuild multi-year roadmaps that align Miller Zell capabilities to client objectivesEnsure Miller Zell is positioned as a strategic partner, not a transactional vendorDesign & Experience LeadershipBring comfort and fluency in design, branded environments, and customer experience strategyCritically evaluate creative and design output, providing clear, constructive feedback on behalf of the clientEnsure solutions align with brand standards, customer behavior, and operational realitiesCollaborate with creative and strategy teams to elevate the quality and effectiveness of all deliverablesFinancial & Analytical RigorEvaluate opportunities through a financial lens, including ROI, scalability, and profitabilityPartner with internal teams to develop business cases, success metrics, and performance reportingTranslate data and insights into clear recommendations that drive client decisionsLeverage advanced Excel and PowerPoint skills to analyze, structure, and present complex information clearlyInternal Leadership & CollaborationPartner closely with Senior Project Managers to ensure successful executionBuild strong relationships across shared services, including:CreativeEngineeringProduction & PrintLogistics & InstallationIT and MarketingAlign internal teams around client priorities and ensure clarity, speed, and accountabilityPOSITION REQUIREMENTS/QUALIFICATIONS:8-12+ years in account management, consulting, or client leadership (marketing/creative agency or similar environment preferred)Proven ability to grow complex client relationshipsStrong business and financial acumen"”comfortable with budgets, ROI, and tradeoffsExperience navigating large, complex organizations and influencing diverse stakeholdersComfort with design, branding, and customer experience environmentsAbility to provide clear, confident feedback on creative and design outputAdvanced proficiency in Excel and PowerPointAbility to influence without authority and lead through collaborationExcellent communication skills, including executive-level presentation

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