People Support Center Supervisor

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process. Din Tai Fung (DTF), a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first"‘class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Founded in 1972, the Michelin"‘recognized restaurant brand continues to be family"‘owned and passed down through generations, with more than 165 locations in 13 countries worldwide. Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Din Tai Fung has 16 U.S. locations to"‘date, offering an upscale yet inviting cultural dining experience for everyone, for any occasion. DIN TAI FUNG RESTAURANTS Job Title: People Support Center Supervisor Compensation: $84,000 - $102,500 Annual Salary The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process. Location: Hybrid, Din Tai Fung - Corporate Office in Arcadia, California About Us Din Tai Fung is a globally celebrated culinary destination known for its world"‘renowned Xiao Long Bao (soup dumplings), meticulous craftsmanship, and exceptional guest experience. What began as a small cooking oil shop in Taiwan in 1958, founded by Bing"‘Yi Yang and Pen"‘Mei Lai, evolved into a modest dumpling and noodle house in 1972, and has since grown into an iconic, family"‘owned restaurant brand. With more than 170 locations across 13 countries, Din Tai Fung has earned international acclaim and Michelin recognition, all while remaining rooted in its founding values: excellence in food, service, and ambiance. Din Tai Fung entered the North American market in 2000 with its first U.S. location in Arcadia, California, and today operates 20 locations across the region. Each restaurant offers an elevated yet welcoming experience, bringing people together through authentic cuisine, warm hospitality, and a deep appreciation of cultural heritage. At Din Tai Fung, every dish tells a story, and every team member plays a vital role in delivering first"‘class dining experiences that guests remember long after the last bite. Benefits And Perks Competitive Pay & Benefits Employer Contribution for individuals and eligible dependents' medical insurance Dental, Vision, and Life Insurance Health Savings Account (HSA) Commuter Spending Accounts 401(k) Plan with company match Employee Assistance Program Discounts through BenefitHub Employee Meal Discounts Paid Time Off (PTO) to support work"‘life balance (accrued based on length of service) Paid Sick Leave (PSL) to care for your health or loved ones Quarterly Wellness Days - extra time off to recharge every season Bonus Eligible Opportunities for growth; we love promoting within About The Role The People Support Center Supervisor is responsible for overseeing daily operations of the PSC, ensuring efficient delivery of HR services, transactional accuracy, regulatory compliance, and a high"‘quality employee experience that emulates our guest's superior experience. This role provides direct supervision, coaching, and performance management for PSC team members, including Tier 1 and Tier 2 functions (transactions, benefits, leave, accommodations). The Supervisor monitors service levels, case trends, and workload distribution to ensure continuity of operations and cross"‘functional support coverage. The PSC Supervisor partners closely with the Director of PSC to drive process improvements, strengthen internal controls, enhance service delivery standards, and support scalable People Operations infrastructure. Success in this role requires operational leadership, strong knowledge of People processes and systems, and the ability to balance service excellence with compliance and efficiency. Responsibilities Team Leadership & Performance Management Provide direct supervision, coaching, and development for PSC team members. Conduct performance evaluations, goal setting, and ongoing feedback. Ensure cross"‘training across benefits, leave, and transactional functions. Support workforce planning, coverage scheduling, and workload balancing. Foster a service"‘oriented, accountable, and collaborative team culture. Social Delivery, Operational Oversight, Quality Assurance & People Experience Monitor ticket queues, SLAs, and case resolution timelines. Ensure accurate and timely processing of people transactions (hires, job changes, terminations). Oversee intake and routing of benefits and leave inquiries. Ensure consistent application of people's policies and procedures. Identify bottlenecks and implement workflow improvements. Ensure high standards of customer service and professionalism. Conduct quality audits of cases and transactions. Reinforce proactive communication and follow"‘through standards. Compliance & Risk Management Ensure adherence to company policies and federal/state regulations. Partner with Leave Administrator and Benefits Rep to ensure compliant handling of ADA, FMLA, CFRA, ERISA, and related programs. Support internal audits and documentation reviews. Escalate high"‘risk or complex employee relations or compliance matters appropriately. Vendor & Cross"‘Functional Coordination Partner with Payroll, People Leaders, HRIS, and external vendors (e.g., TPA, benefits carriers) to resolve escalated issues and support/lead related projects. Monitor service trends and recurring case drivers. Support implementation of system enhancements and process changes. Process Improvement & Reporting Track and analyze service metrics (volume, trends, turnaround times). Recommend and implement improvements to enhance employee experience and efficiency. Support documentation updates, SOP maintenance, and knowledge base improvements. Job Requirements Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience). 5+ years of progressive HR experience in shared services, benefits, leave, or HR operations. 2-3 years of supervisory or team lead experience. Deep working knowledge of HRIS (UKG preferred) and case management (ZenDesk preferred). Experience overseeing HR transactions and service delivery workflows. Strong understanding of employment laws and compliance principles. Preferred Requirements Experience in multi"‘state leave administration and benefits operations. Experience implementing or optimizing HR shared services models. New organization/location (i.e. restaurants) growth support including onboarding and local/state/federal compliance requirements. Essential Functions Ability to lead and develop team members in a fast"‘paced environment. Identify waste, duplicative or inefficient work activities, identify and implement solutions. Strong problem"‘solving and analytical skills, particularly activity data. Ability to manage confidential and sensitive information. Effective verbal and written communication skills with all levels. Ability to manage competing priorities and deadlines. Proficiency with HRIS (Core HR, payroll), case management/tracking, Google Work platform and Microsoft systems. NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job"‘related duties assigned by their supervisor. Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer - M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet"‘based system that allows employers to compare information from an employee's Form I"‘9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee's eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: Applicants must be 18 years or older. Equal Opportunity Employer Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws. U.S. Employment Eligibility In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. 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