Zingerman's Roadhouse Roadshow Carryout Service

Description Zingerman's Roadhouse is looking for a Roadshow service professional with flexible availability, including weekends, and are willing to work both front-facing and behind-the-scenes shifts. * We are looking for candidates who want to grow with us for at least a year, including UM football season, our busy holiday times, next Summer and into the Fall. * Full-time or part time, hourly positions available (full time is 30-40 hours per week, or 4-5 days per week, part time would be 16 or more hours per week, minimum of three days per week). * We offer flexible schedules, including weekends, as well as a structured training program and the opportunity to be part of a team that values your contributions. * This is a front of house position that includes preparation of beverages and basic sandwiches. * Morning shifts start as early as 6am. Night shifts end as late as 11pm. * Shift lengths vary between 6 and 8 hours. Compensation: $9.00/hour + tips (min $15/hour, average $17-18/hour). Our performance expectations are: * Arrives on time for all shifts, meetings, and training classes * Greets all guests (drive-thru, walk-up, and phone) and takes their orders following our Zingerman's level of service * Engages with and understands our guests and coworkers, including discovering and responding to guests needs through clear and pleasant communication * Handles cash/card transactions responsibly and maintains a balanced cash drawer * Maintains priorities in managing guest experiences and workplace organization (drinks, stocking, cleaning) * Is knowledgeable about the menu and is able to answer any questions guests may have * Maintains neat workspace and completes all assigned side work. * Attends and participates in weekly huddles and monthly departmental meetings * Follows the guidelines listed out in our staff handbook * Adheres to our "no drama" policy * Follows established checklists and systems in Roadshow. * Uses prompt and respectful communication, in accordance with our "go direct" policy, when problem solving The Success Patterns for this position are: * Can safely lift 50 lbs and stand for long periods of time. * Bending, stooping, walking, and standing for long periods at a time. * Can work reliably in a variety of temperatures and weather conditions * Friendly and professional with a positive attitude * Strong skills in multitasking, organization, accuracy, and attention to detail * Effective oral communication skills in English * Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team and maintain quality * Ability to understand and carry out oral and written instructions and request clarification when needed * Display working knowledge of all menu items and prices including the ability to speak about each individual item that is served to customers and co-workers * Complete side work with accuracy and timeliness * Verbally receive and call back guest orders in a friendly manner * Act with integrity and honesty * Able to work efficiently, quickly, accurately, and calmly in a fast-paced environment * Dependable and punctual Successful Candidates will have the following Personal Characteristics: * Passionate about great food and great service. * Self-motivated, especially under pressure. * Ability to work independently and as a member of a team. * Able to effectively manage their emotions in the workplace. * Detail-oriented. * Enjoys the "controlled chaos" atmosphere that is a restaurant business * Strong organizational skills. * Strong interpersonal skills, specifically in teamwork, dependability, and flexibility Benefits & Perks From Day 1 * Paid training * Paid time off accrual * Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members 25% reimbursement for massages * Discounts at local businesses After 90 days of service * Company paid long term disability (if eligibility requirements are met) * Company contribution to medical insurance and health savings account * Company contribution to dental insurance * Vision Coverage * A 40% off discount card for Zingerman's businesses (must be out of orientation period) * Option to buy a Zingerman's community share After 1 year of service * 401k matching contributions after eligibility requirements are met

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