The Carnaby - Host Gordon Ramsay at The Carnaby

DescriptionWHO WE AREStep into the energy of 1960s London at Gordon Ramsay at The Carnaby, an all-new British-themed gastropub from the creators of Earl of Sandwich and world-renowned Chef Gordon Ramsay. Located in the Downtown Disney District, The Carnaby blends the sophistication of fine dining with the vibrancy of London's famed Carnaby Street - where refined service, culinary excellence, and electric atmosphere come together. Guests will enjoy Chef Ramsay's iconic dishes - from his legendary beef Wellington to signature fish and chips - in a stylish space designed to captivate families, tourists, and locals alike.WHAT YOU'LL DOThe Host is the first and last point of contact for guests, setting the tone for the fine-dining experience through warm hospitality, thoughtful communication, and impeccable organization. This position is responsible for greeting guests and thanking them for their visit, managing reservations and seating flow, and ensuring a seamless, elegant experience from arrival to departure. The ideal candidate embodies grace, professionalism, and genuine hospitality, creating a welcoming atmosphere that reflects the restaurant's elevated standards. You'll:Guest Experience & Hospitality* Greet each guest with warmth, professionalism, and polished etiquette, creating a memorable first impression.* Escort guests to their tables with poise, ensuring smooth handoff to Servers and Wait Assistants.* Maintain a gracious and attentive presence at the host stand, anticipating guest needs and offering assistance whenever needed.* Support guests with special requests, including celebrations, accessibility needs, and personal preferences.Reservations, Seating & Flow Management* Manage reservations, waitlists, and seating assignments using the restaurant's reservation platform, optimizing table turns while honoring guest expectations.* Balance walk-ins and reservations to ensure an efficient and elegant dining room flow.* Communicate effectively with Servers, Management, and the kitchen to ensure pacing aligns with service standards.* Maintain up-to-date menus, floor plans, server rotations, and event munication & Coordination* Serve as the primary liaison between the front door and the dining room, ensuring all departments are aligned on guest flow and expectations.* Communicate guest preferences, VIPs, and special occasions to the service team.* Answering phones, managing inquiries, and responding to online reservation messages with accuracy and courtesy.* Work closely with Management to accommodate adjustments, guest concerns, and real-time seating strategy.* Maintain a polished and organized host stand with up-to-date materials and a visually refined presentation.* Support service as needed by presenting menus, assisting with table resets, or providing light guest service.* Monitor overall lobby and dining room ambience to uphold fine-dining standards.* Assist with opening and closing procedures, ensuring readiness for upcoming services.WHAT WE'RE LOOKING FOR* 2+ year of host or guest-facing hospitality experience in fine-dining or upscale environments.* Exceptional communication skills with a poised, professional demeanor.* Strong organizational and multitasking abilities, with the confidence to manage a busy reservation book.* A guest-focused mindset and genuine passion for creating elevated hospitality moments.* Ability to stay calm and polished during high-volume service periods.* Familiarity with reservation platforms (OpenTable, Resy, etc.) preferred.* Flexible availability, especially evenings, weekends, and holidays.

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