Materials Testing Technician (Textiles/Apparel)

Overview:Business Title: Softlines Test Technician IIPosition Title: Technician IIDivision: Consumer Products ServicesEntity: Consumer Products ServicesReports to: Softlines SupervisorFLSA: Non-ExemptLocation: Buffalo, NYHours Worked:Typically, Monday through Friday, 40 per weekHowever, must be flexible to meet the needs of the department and complete other projects as assigned.Position Summary:TheSoftlines Technician II is responsible for hands-on testing of apparel, soft home products, carpeting, and upholstery to test fiber content and ensure regulatory label accuracy. This role focuses primarily on chemical, mechanical, and physical testing to confirm material claims, while also advising clients on correct labeling based on test results. The position supports daily lab operations through testing, reporting data, and technical writing, requiring strong attention to detail and technical precision.Duties and Responsibilities:Knowledge of how to access the latest revisions of standards, protocols, and test methods, with direction.Evaluate products submitted for testing for quality / safety issues, with direction from senior staff in a limited scope.Prepares a variety of samples for testing using prescribed testing methods, following testing standards / specifications, in a limited scope.Conducts testing or analyzes a variety of consumer products for basic bench analysis and limited analytical instrumentation using prescribed testing methods, following testing standards / specifications appropriate to the sample, in a limited scope.Use and verify (if applicable) test equipment and instruments and maintain record keeping system for calibration / quality system integrity with direction.Maintain test equipment, supplies, lab cleanliness (and limited analytical instrumentation).Accurately record test data per BV Quality guidelines.Assist with department testing in other areas, with direction, as required.Organizes and manages workload to meet or exceed laboratory turnaround time and client expectations.Assist in the technical and administrative aspects of various departmental projects as directed.Accurately compile data, prepare and review written technical reports in a limited scopeInterface with senior staff for direction on interpretations pertaining to compliance and standards.Identify and troubleshoot technical issues in a limited scope with direction from senior staff.Adhere to the requirements of the Bureau Veritas Consumer Products Services Quality System.Provide feedback to department manager regarding departmental systems, processes and recommendations for improvements and meeting department / quality objectives. Follow the guidelines set forth in the Bureau Veritas Consumer Products Services, Inc. Safety / Chemical Hygiene Plan.Other duties as defined by Manager, department needs and workload.Additional Responsibilities for Technician II:Evaluate test results data, with direction.Interpret and apply industry standards within a limited scope and with direction.Offer problem resolution, as applicable, for any client issues/questions identified, while aiming to enhance client satisfaction and improving client relations.Conduct verbal and written communications with internal clients regarding administrative and technical issues, with direction.Participate with senior staff in client meetings / visits, when appropriate.Identify and troubleshoot technical issues in a limited scope.Knowledge, Skills, AbilitiesProblem solving and process improvement ability Possess and demonstrate written and verbal communication skillsOrganization and time management skillsAbility to perform multiple tasksAbility to prioritize individual workload to meet or exceed deadlinesIndividual and team work ethicBasic computer skills: Windows, Word & Excel.Attention to detailTechnical aptitudeExperience and Educational Background Required for the JobTechnician II:High school diploma or equivalent and 1-3 years related experience; or2 year technical degree and 6-12 months related experience; or4 year technical degreeAn equivalent combination of education and experience may be accepted in lieu of above.Compensation Range: $19 - $21 an hour (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset)

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