Manager Bowling Center

Job DescriptionGENERAL SUMMARY The Bowling Center Manager will oversee the day-to-day operations of the Bowling Center. The duties include managing and coordinating the activities of team members; implementing, communicating, and ensuring the achievement of operational goals and objectives, marketing strategies, and budgets. CORE SCOPE OF POSITION Manages and coordinates of the activities of the department/division/unit. Monitors team members' performance and identified areas of improvements. Responsible for the achievement of department/division/unit productivity and quality goals. Prepares and approves schedules in order to ensure staff levels meet business demands while keeping overtime to a minimum. Acts as advisor to Bowling Center team members to meet schedule and/resolve technical problems. Develops league business by building strong relationships with league bowlers/officers, adherence to league formats and the distribution of announcements of league activities. Participates with other senior managers to establish strategic plans and objectives. Develops, adapts and executes functional or departmental strategy to achieve key business objectives in area of responsibility. Plans and implements procedures and systems to maximize operating efficiency. Monitors forecasts, budgets, costs, and operating results. Reviews performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels. Focuses on maintaining profit margins. Ensures expenditures stay within budget limitations and identifies areas in which expense reduction can be made. Develops and oversees the implementation of operational policies and procedures for the department, including promoting effective guest relations. Investigates and resolves guest complaints in a timely manner. Provides services that are above and beyond for guest satisfaction and retention. Organizes and holds staff meetings to ensure team members are up to date on all special events, promotions, programs, and activities. Prepares reports and works on special projects to support initiative and directives from management. Partners and works with other departments to ensure efficient transactions, excellent guest service and motivated team members. Complies with and enforces standard operating procedures and applicable governmental laws and regulations. Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. Performs all related and compatible duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! LEADERSHIP Is a role model of the Viejas's service culture. Leads by example and creates strong morale and engagement in his/her team. Communicates company and departmental goals and fosters open communication across the department. Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. Manages conflict effectively; listens and assesses situations; takes action to resolve. INTERACTION Interacts with internal and external guests with a positive attitude and professionalism at all times. Frequently interacts with supervisors, guests, and/ or functional peer managers, normally involving matters between functional areas, other divisions or units, or guests and the company. Often must lead a cooperative effort among members of a project team. SUPERVISION Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. Required SkillsKNOWLEDGE AND SKILLS Excellent guest service skills. Excellent oral, written, and interpersonal skills. Working knowledge of Microsoft Office, Word, and Excel. Strong planning, organizational and managerial skills. Demonstrate strong motivational commitment to the organization. Ability to prepare standard reports and documents. Ability to work in a fast paced, high activity environment. Ability to multitask, self-starter, punctual and able to adjust to change. Must be flexible to work different shifts, evenings, weekends, and holidays. Required ExperienceEDUCATION/CERTIFICATION High school diploma or general education degree (GED) required. Associate's degree preferred. EXPERIENCE 2 or more years of experience in a management position in a bowling center. Management/leadership experience required.

Apply Now